GET https://kbin.spritesserver.nl/m/maliciouscompliance@lemmy.world/t/108/REPOST-Our-head-of-IT-needed-a-new-password-and

Response
200 OK
IP
216.73.216.214
Profiled on
Token
af31c8

Security

Token

There is no security token.

Firewall

main Name
Security enabled
Stateless

Configuration

Key Value
provider security.user.provider.concrete.app_user_provider
context main
entry_point App\Security\KbinAuthenticator
user_checker App\Security\UserChecker
access_denied_handler (none)
access_denied_url (none)
authenticators 
[
  "two_factor"
  "remember_me"
  "App\Security\KbinAuthenticator"
  "App\Security\FacebookAuthenticator"
  "App\Security\GoogleAuthenticator"
  "App\Security\GithubAuthenticator"
  "App\Security\KeycloakAuthenticator"
]

Listeners

Listener Duration Response 
Symfony\Component\Security\Http\Firewall\ChannelListener {#723
  -map: Symfony\Component\Security\Http\AccessMap {#722 …}
  -logger: Monolog\Logger {#783 …}
  -httpPort: 80
  -httpsPort: 443
}
 0.00 ms (none) 
Symfony\Component\Security\Http\Firewall\ContextListener {#706
  -tokenStorage: Symfony\Component\Security\Core\Authentication\Token\Storage\TokenStorage {#1017 …}
  -sessionKey: "_security_main"
  -logger: Monolog\Logger {#783 …}
  -userProviders: Symfony\Component\DependencyInjection\Argument\RewindableGenerator {#705 …}
  -dispatcher: Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher {#747 …}
  -registered: false
  -trustResolver: Scheb\TwoFactorBundle\Security\Authentication\AuthenticationTrustResolver {#780 …}
  -sessionTrackerEnabler: Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage::enableUsageTracking(): void {#703 …}
}
 4.77 ms (none) 
Symfony\Component\Security\Http\Firewall\AuthenticatorManagerListener {#584
  -authenticatorManager: Symfony\Component\Security\Http\Authentication\AuthenticatorManager {#595 …}
}
 0.00 ms (none) 
Scheb\TwoFactorBundle\Security\Http\Firewall\TwoFactorAccessListener {#582
  -twoFactorFirewallConfig: Scheb\TwoFactorBundle\Security\TwoFactor\TwoFactorFirewallConfig {#842 …}
  -tokenStorage: Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage {#1018 …}
  -twoFactorAccessDecider: Scheb\TwoFactorBundle\Security\Authorization\TwoFactorAccessDecider {#581 …}
}
 0.05 ms (none) 
Symfony\Component\Security\Http\Firewall\AccessListener {#579
  -tokenStorage: Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage {#1018 …}
  -accessDecisionManager: Symfony\Component\Security\Core\Authorization\TraceableAccessDecisionManager {#937 …}
  -map: Symfony\Component\Security\Http\AccessMap {#722 …}
}
 0.00 ms (none) 
Symfony\Component\Security\Http\Firewall\LogoutListener {#786
  -tokenStorage: Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage {#1018 …}
  -options: [
    "csrf_parameter" => "_csrf_token"
    "csrf_token_id" => "logout"
    "logout_path" => "app_logout"
  ]
  -httpUtils: Symfony\Component\Security\Http\HttpUtils {#841 …}
  -csrfTokenManager: Symfony\Component\Security\Csrf\CsrfTokenManager {#1015 …}
  -eventDispatcher: Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher {#747 …}
}
 0.00 ms (none)

Authenticators

No authenticators have been recorded. Check previous profiles on your authentication endpoint.

Access Decision

affirmative Strategy
# Voter class
1 
"Symfony\Component\Security\Core\Authorization\Voter\AuthenticatedVoter"
2 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
3 
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
4 
"Symfony\Component\Security\Core\Authorization\Voter\ExpressionVoter"
5 
"App\Security\Voter\EntryCommentVoter"
6 
"App\Security\Voter\EntryVoter"
7 
"App\Security\Voter\MagazineVoter"
8 
"App\Security\Voter\MessageThreadVoter"
9 
"App\Security\Voter\MessageVoter"
10 
"App\Security\Voter\NotificationVoter"
11 
"App\Security\Voter\OAuth2UserConsentVoter"
12 
"App\Security\Voter\PostCommentVoter"
13 
"App\Security\Voter\PostVoter"
14 
"App\Security\Voter\UserVoter"

Access decision log

# Result Attributes Object
1 DENIED ROLE_USER 
null
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
2 DENIED moderate 
App\Entity\Entry {#2410
  +user: Proxies\__CG__\App\Entity\User {#1961 …}
  +magazine: App\Entity\Magazine {#261
    +icon: Proxies\__CG__\App\Entity\Image {#241 …}
    +name: "maliciouscompliance@lemmy.world"
    +title: "maliciouscompliance"
    +description: """
      People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
      \n
      ======\n
      \n
      - We ENCOURAGE posts about events that happened to you, or someone you know.\n
      - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
      - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
      \n
      ======\n
      \n
      Also check out the following communities:\n
      \n
      [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
      """
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    +postCount: 0
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    +isAdult: false
    +customCss: null
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    +posts: Doctrine\ORM\PersistentCollection {#133 …}
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    +bans: Doctrine\ORM\PersistentCollection {#112 …}
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    +visibility: "visible             "
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    }
  }
  +image: null
  +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
  +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
  +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
  +url: null
  +body: """
    [REPOST]\n
    \n
    I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
    \n
    We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
    \n
    So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
    \n
    You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
    \n
    So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
    \n
    As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
    \n
    She was not amused.\n
    \n
    She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
    \n
    The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
    """
  +type: "article"
  +lang: "en"
  +isOc: false
  +hasEmbed: false
  +commentCount: 15
  +favouriteCount: 192
  +score: 0
  +isAdult: false
  +sticky: false
  +lastActive: DateTime @1687334109 {#1829
    date: 2023-06-21 09:55:09.0 +02:00
  }
  +ip: null
  +adaAmount: 0
  +tags: null
  +mentions: null
  +comments: Doctrine\ORM\PersistentCollection {#1876 …}
  +votes: Doctrine\ORM\PersistentCollection {#1957 …}
  +reports: Doctrine\ORM\PersistentCollection {#1949 …}
  +favourites: Doctrine\ORM\PersistentCollection {#1394 …}
  +notifications: Doctrine\ORM\PersistentCollection {#2436 …}
  +badges: Doctrine\ORM\PersistentCollection {#2166 …}
  +children: []
  -id: 108
  -titleTs: "'due':14 'explan':12 'head':3 'need':6 'new':8 'password':9 'process':15 'repost':1"
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}
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryVoter"
 ACCESS DENIED 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
3 DENIED edit 
App\Entity\Entry {#2410
  +user: Proxies\__CG__\App\Entity\User {#1961 …}
  +magazine: App\Entity\Magazine {#261
    +icon: Proxies\__CG__\App\Entity\Image {#241 …}
    +name: "maliciouscompliance@lemmy.world"
    +title: "maliciouscompliance"
    +description: """
      People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
      \n
      ======\n
      \n
      - We ENCOURAGE posts about events that happened to you, or someone you know.\n
      - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
      - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
      \n
      ======\n
      \n
      Also check out the following communities:\n
      \n
      [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
      """
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  +image: null
  +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
  +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
  +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
  +url: null
  +body: """
    [REPOST]\n
    \n
    I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
    \n
    We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
    \n
    So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
    \n
    You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
    \n
    So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
    \n
    As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
    \n
    She was not amused.\n
    \n
    She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
    \n
    The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
    """
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS DENIED 
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 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
4 DENIED moderate 
App\Entity\Entry {#2410
  +user: Proxies\__CG__\App\Entity\User {#1961 …}
  +magazine: App\Entity\Magazine {#261
    +icon: Proxies\__CG__\App\Entity\Image {#241 …}
    +name: "maliciouscompliance@lemmy.world"
    +title: "maliciouscompliance"
    +description: """
      People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
      \n
      ======\n
      \n
      - We ENCOURAGE posts about events that happened to you, or someone you know.\n
      - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
      - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
      \n
      ======\n
      \n
      Also check out the following communities:\n
      \n
      [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
      """
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  +image: null
  +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
  +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
  +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
  +url: null
  +body: """
    [REPOST]\n
    \n
    I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
    \n
    We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
    \n
    So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
    \n
    You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
    \n
    So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
    \n
    As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
    \n
    She was not amused.\n
    \n
    She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
    \n
    The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
    """
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  +visibility: "visible             "
  +apId: "https://lemmy.world/post/219050"
  +editedAt: null
  +createdAt: DateTimeImmutable @1686997474 {#2418
    date: 2023-06-17 12:24:34.0 +02:00
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}
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryVoter"
 ACCESS DENIED 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
5 DENIED ROLE_USER 
null
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN
Show voter details
6 DENIED moderate 
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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  }
  +magazine: App\Entity\Magazine {#261}
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"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
7 DENIED edit 
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      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
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 ACCESS DENIED 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
8 DENIED moderate 
App\Entity\EntryComment {#4058
  +user: App\Entity\User {#4006 …}
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    +magazine: App\Entity\Magazine {#261
      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
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 ACCESS DENIED 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
9 DENIED ROLE_USER 
null
 
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 ACCESS ABSTAIN 
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 ACCESS DENIED 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
10 DENIED moderate 
App\Entity\EntryComment {#4090
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
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 ACCESS ABSTAIN
Show voter details
11 DENIED edit 
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      +title: "maliciouscompliance"
      +description: """
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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Show voter details
13 DENIED ROLE_USER 
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"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
14 DENIED moderate 
App\Entity\EntryComment {#4452
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    +magazine: App\Entity\Magazine {#261
      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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  }
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    +body: "With deep fakes all around you can't really trust a phonecall just because you believe that you recognise the voice 😉😆"
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  +body: "That's a really good excuse to use haha"
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}
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
15 DENIED edit 
App\Entity\EntryComment {#4452
  +user: Proxies\__CG__\App\Entity\User {#1961 …}
  +entry: App\Entity\Entry {#2410
    +user: Proxies\__CG__\App\Entity\User {#1961 …}
    +magazine: App\Entity\Magazine {#261
      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +body: "With deep fakes all around you can't really trust a phonecall just because you believe that you recognise the voice 😉😆"
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  +body: "That's a really good excuse to use haha"
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Show voter details
16 DENIED moderate 
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      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN
Show voter details
17 DENIED ROLE_USER 
null
 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN
Show voter details
18 DENIED moderate 
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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  +body: "And the phone number matching, well that can easily be spoofed. Can never be too careful, gotta follow the process."
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}
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
19 DENIED edit 
App\Entity\EntryComment {#4467
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  +entry: App\Entity\Entry {#2410
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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  +body: "And the phone number matching, well that can easily be spoofed. Can never be too careful, gotta follow the process."
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Show voter details
20 DENIED moderate 
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      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +body: "With deep fakes all around you can't really trust a phonecall just because you believe that you recognise the voice 😉😆"
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  +body: "And the phone number matching, well that can easily be spoofed. Can never be too careful, gotta follow the process."
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Show voter details
21 DENIED ROLE_USER 
null
 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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22 DENIED moderate 
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    }
    +root: App\Entity\EntryComment {#4090}
    +body: "And the phone number matching, well that can easily be spoofed. Can never be too careful, gotta follow the process."
    +lang: "en"
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      "@NotYourSocialWorker@lemmy.world"
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      date: 2023-06-17 20:01:45.0 +02:00
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  }
  +root: App\Entity\EntryComment {#4090}
  +body: """
    Exactly who knows!?  \n
    But in all seriousness, considering how large the company seems to be with outsourcing and multiple internal levels of support, it sounds like a juicy target both for ransomware and industrial espionage.
    """
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
23 DENIED edit 
App\Entity\EntryComment {#4537
  +user: App\Entity\User {#4079 …}
  +entry: App\Entity\Entry {#2410
    +user: Proxies\__CG__\App\Entity\User {#1961 …}
    +magazine: App\Entity\Magazine {#261
      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +cross: false
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    +visibility: "visible             "
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    +editedAt: null
    +createdAt: DateTimeImmutable @1686997474 {#2418
      date: 2023-06-17 12:24:34.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#261}
  +image: null
  +parent: App\Entity\EntryComment {#4467
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      +image: null
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      +body: "With deep fakes all around you can't really trust a phonecall just because you believe that you recognise the voice 😉😆"
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        date: 2023-06-17 14:15:28.0 +02:00
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    }
    +root: App\Entity\EntryComment {#4090}
    +body: "And the phone number matching, well that can easily be spoofed. Can never be too careful, gotta follow the process."
    +lang: "en"
    +isAdult: false
    +favouriteCount: 15
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      "@dystop@lemmy.world"
      "@NotYourSocialWorker@lemmy.world"
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    +createdAt: DateTimeImmutable @1687024905 {#4466
      date: 2023-06-17 20:01:45.0 +02:00
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  }
  +root: App\Entity\EntryComment {#4090}
  +body: """
    Exactly who knows!?  \n
    But in all seriousness, considering how large the company seems to be with outsourcing and multiple internal levels of support, it sounds like a juicy target both for ransomware and industrial espionage.
    """
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    date: 2023-06-18 11:17:39.0 +02:00
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}
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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      date: 2023-06-17 12:24:34.0 +02:00
    }
  }
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      +image: null
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      +root: null
      +body: "With deep fakes all around you can't really trust a phonecall just because you believe that you recognise the voice 😉😆"
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    +root: App\Entity\EntryComment {#4090}
    +body: "And the phone number matching, well that can easily be spoofed. Can never be too careful, gotta follow the process."
    +lang: "en"
    +isAdult: false
    +favouriteCount: 15
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  }
  +root: App\Entity\EntryComment {#4090}
  +body: """
    Exactly who knows!?  \n
    But in all seriousness, considering how large the company seems to be with outsourcing and multiple internal levels of support, it sounds like a juicy target both for ransomware and industrial espionage.
    """
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}
 
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 ACCESS DENIED 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
25 DENIED ROLE_USER 
null
 
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 ACCESS ABSTAIN 
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 ACCESS DENIED 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN
Show voter details
26 DENIED moderate 
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      +name: "maliciouscompliance@lemmy.world"
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      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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  +body: "Sounds pretty fake, she can directly call anyone who reports to her as she manages them, they have the admin privilege to reset passwords for her. I also work in IT."
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      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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  +body: "Sounds pretty fake, she can directly call anyone who reports to her as she manages them, they have the admin privilege to reset passwords for her. I also work in IT."
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      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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Show voter details
29 DENIED ROLE_USER 
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30 DENIED moderate 
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
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    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +body: "Sounds pretty fake, she can directly call anyone who reports to her as she manages them, they have the admin privilege to reset passwords for her. I also work in IT."
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN
Show voter details
31 DENIED edit 
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      +title: "maliciouscompliance"
      +description: """
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +body: "Sounds pretty fake, she can directly call anyone who reports to her as she manages them, they have the admin privilege to reset passwords for her. I also work in IT."
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  +body: "I'm not sure you understand how outsourcing works ..."
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"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
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"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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Show voter details
32 DENIED moderate 
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +body: "Sounds pretty fake, she can directly call anyone who reports to her as she manages them, they have the admin privilege to reset passwords for her. I also work in IT."
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"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
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33 DENIED ROLE_USER 
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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Show voter details
35 DENIED edit 
App\Entity\EntryComment {#4507
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    +magazine: App\Entity\Magazine {#261
      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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  }
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      +body: "Sounds pretty fake, she can directly call anyone who reports to her as she manages them, they have the admin privilege to reset passwords for her. I also work in IT."
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}
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
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    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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      +body: "Sounds pretty fake, she can directly call anyone who reports to her as she manages them, they have the admin privilege to reset passwords for her. I also work in IT."
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    +body: "I'm not sure you understand how outsourcing works ..."
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  +body: "You don't just have one head of IT managing all the outsourcing in a 50k company LMAO"
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +body: "Sounds pretty fake, she can directly call anyone who reports to her as she manages them, they have the admin privilege to reset passwords for her. I also work in IT."
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  +body: "I've seen some pretty fucked up teams in IT. If she burned the wrong bridges, she can be all kinds of fucked."
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      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +body: "Sounds pretty fake, she can directly call anyone who reports to her as she manages them, they have the admin privilege to reset passwords for her. I also work in IT."
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  +body: "I've seen some pretty fucked up teams in IT. If she burned the wrong bridges, she can be all kinds of fucked."
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40 DENIED moderate 
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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        \n
        ======\n
        \n
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        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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      +body: "Sounds pretty fake, she can directly call anyone who reports to her as she manages them, they have the admin privilege to reset passwords for her. I also work in IT."
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Show voter details
43 DENIED edit 
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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      +body: "Sounds pretty fake, she can directly call anyone who reports to her as she manages them, they have the admin privilege to reset passwords for her. I also work in IT."
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      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
47 DENIED edit 
App\Entity\EntryComment {#4248
  +user: App\Entity\User {#4261 …}
  +entry: App\Entity\Entry {#2410
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    +magazine: App\Entity\Magazine {#261
      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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}
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
48 DENIED moderate 
App\Entity\EntryComment {#4248
  +user: App\Entity\User {#4261 …}
  +entry: App\Entity\Entry {#2410
    +user: Proxies\__CG__\App\Entity\User {#1961 …}
    +magazine: App\Entity\Magazine {#261
      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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      date: 2023-06-17 12:24:34.0 +02:00
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  }
  +magazine: App\Entity\Magazine {#261}
  +image: null
  +parent: null
  +root: null
  +body: """
    > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
    \n
    Execs always want security for everyone else except them.
    """
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"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
51 DENIED edit 
App\Entity\EntryComment {#4321
  +user: App\Entity\User {#4334 …}
  +entry: App\Entity\Entry {#2410
    +user: Proxies\__CG__\App\Entity\User {#1961 …}
    +magazine: App\Entity\Magazine {#261
      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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      +apPreferredUsername: "maliciouscompliance"
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        date: 2024-10-21 23:13:22.0 +02:00
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        date: 2023-06-16 06:26:34.0 +02:00
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +cross: false
    +upVotes: 0
    +downVotes: 0
    +ranking: 1687083874
    +visibility: "visible             "
    +apId: "https://lemmy.world/post/219050"
    +editedAt: null
    +createdAt: DateTimeImmutable @1686997474 {#2418
      date: 2023-06-17 12:24:34.0 +02:00
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  }
  +magazine: App\Entity\Magazine {#261}
  +image: null
  +parent: null
  +root: null
  +body: """
    > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
    \n
    Execs always want security for everyone else except them.
    """
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}
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
52 DENIED moderate 
App\Entity\EntryComment {#4321
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        \n
        ======\n
        \n
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        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
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    Execs always want security for everyone else except them.
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53 DENIED ROLE_USER 
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Show voter details
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      +title: "maliciouscompliance"
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
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    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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      > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
      \n
      Execs always want security for everyone else except them.
      """
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  +body: "They want security for them and against everyone else."
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 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
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"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
55 DENIED edit 
App\Entity\EntryComment {#4406
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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      > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
      \n
      Execs always want security for everyone else except them.
      """
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56 DENIED moderate 
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        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +image: null
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      > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
      \n
      Execs always want security for everyone else except them.
      """
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN
Show voter details
57 DENIED ROLE_USER 
null
 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN
Show voter details
58 DENIED moderate 
App\Entity\EntryComment {#4522
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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      +image: null
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        > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
        \n
        Execs always want security for everyone else except them.
        """
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  +body: "everyone thinks they are special."
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      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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  +magazine: App\Entity\Magazine {#261}
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  +parent: App\Entity\EntryComment {#4406
    +user: Proxies\__CG__\App\Entity\User {#4402 …}
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      +image: null
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        > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
        \n
        Execs always want security for everyone else except them.
        """
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    +root: App\Entity\EntryComment {#4321}
    +body: "They want security for them and against everyone else."
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  +root: App\Entity\EntryComment {#4321}
  +body: "everyone thinks they are special."
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"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
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"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
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 ACCESS ABSTAIN
Show voter details
60 DENIED moderate 
App\Entity\EntryComment {#4522
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +editedAt: null
    +createdAt: DateTimeImmutable @1686997474 {#2418
      date: 2023-06-17 12:24:34.0 +02:00
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  +magazine: App\Entity\Magazine {#261}
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        > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
        \n
        Execs always want security for everyone else except them.
        """
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Show voter details
61 DENIED ROLE_USER 
null
 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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 ACCESS ABSTAIN 
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Show voter details
62 DENIED moderate 
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +cross: false
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    +editedAt: null
    +createdAt: DateTimeImmutable @1686997474 {#2418
      date: 2023-06-17 12:24:34.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#261}
  +image: null
  +parent: App\Entity\EntryComment {#4522
    +user: App\Entity\User {#4334 …}
    +entry: App\Entity\Entry {#2410}
    +magazine: App\Entity\Magazine {#261}
    +image: null
    +parent: App\Entity\EntryComment {#4406
      +user: Proxies\__CG__\App\Entity\User {#4402 …}
      +entry: App\Entity\Entry {#2410}
      +magazine: App\Entity\Magazine {#261}
      +image: null
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        +entry: App\Entity\Entry {#2410}
        +magazine: App\Entity\Magazine {#261}
        +image: null
        +parent: null
        +root: null
        +body: """
          > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
          \n
          Execs always want security for everyone else except them.
          """
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      +root: App\Entity\EntryComment {#4321}
      +body: "They want security for them and against everyone else."
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        date: 2023-06-17 15:09:08.0 +02:00
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    +root: App\Entity\EntryComment {#4321}
    +body: "everyone thinks they are special."
    +lang: "en"
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      "@eee@lemm.ee"
      "@CynAq@kbin.social"
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  +root: App\Entity\EntryComment {#4321}
  +body: """
    I had to lock an upper manger account for suspicious logins and since I didn’t know him personally I had to get his boss to verify his phone number etc etc, he was cool about it though.\n
    \n
    Good for sticking to your guns, you know damn well their would be hell to pay if you didn’t!
    """
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"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
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"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
63 DENIED edit 
App\Entity\EntryComment {#4556
  +user: Proxies\__CG__\App\Entity\User {#4559 …}
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    +user: Proxies\__CG__\App\Entity\User {#1961 …}
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +cross: false
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    +editedAt: null
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      date: 2023-06-17 12:24:34.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#261}
  +image: null
  +parent: App\Entity\EntryComment {#4522
    +user: App\Entity\User {#4334 …}
    +entry: App\Entity\Entry {#2410}
    +magazine: App\Entity\Magazine {#261}
    +image: null
    +parent: App\Entity\EntryComment {#4406
      +user: Proxies\__CG__\App\Entity\User {#4402 …}
      +entry: App\Entity\Entry {#2410}
      +magazine: App\Entity\Magazine {#261}
      +image: null
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        +entry: App\Entity\Entry {#2410}
        +magazine: App\Entity\Magazine {#261}
        +image: null
        +parent: null
        +root: null
        +body: """
          > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
          \n
          Execs always want security for everyone else except them.
          """
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      +root: App\Entity\EntryComment {#4321}
      +body: "They want security for them and against everyone else."
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    +root: App\Entity\EntryComment {#4321}
    +body: "everyone thinks they are special."
    +lang: "en"
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      "@eee@lemm.ee"
      "@CynAq@kbin.social"
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  +root: App\Entity\EntryComment {#4321}
  +body: """
    I had to lock an upper manger account for suspicious logins and since I didn’t know him personally I had to get his boss to verify his phone number etc etc, he was cool about it though.\n
    \n
    Good for sticking to your guns, you know damn well their would be hell to pay if you didn’t!
    """
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"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
64 DENIED moderate 
App\Entity\EntryComment {#4556
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      +icon: Proxies\__CG__\App\Entity\Image {#241 …}
      +name: "maliciouscompliance@lemmy.world"
      +title: "maliciouscompliance"
      +description: """
        People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
        \n
        ======\n
        \n
        - We ENCOURAGE posts about events that happened to you, or someone you know.\n
        - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
        - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
        \n
        ======\n
        \n
        Also check out the following communities:\n
        \n
        [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
        """
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1894 …}
    +slug: "REPOST-Our-head-of-IT-needed-a-new-password-and"
    +title: "[REPOST] Our head of IT needed a new password, and an explanation of due process"
    +url: null
    +body: """
      [REPOST]\n
      \n
      I work in a helpdesk hotline for an international company of around 50.000 employees. To understand why I felt such glee when our head of IT called about needing her password reset, I'll have to explain a bit of backstory.\n
      \n
      We've been handling the 1st level servicedesk for all sites around the globe, mainly Europe, North America and Singapore for the better part of a decade now. As you can probably imagine, working in a contractor-based helpdesk (meaning we're not part of the actual company but instead are employees of the call center) will involve a lot of sucking up. New tools are introduced for the users to utilise but they're complete shit, borderline useless and lack features the old software had? Suck it up. Process is unclear, nonsensical or just plain dumb? Suck it up, you can give feedback, but we're sure as hell gonna ignore the heck out of it.\n
      \n
      So after around 10 years of sucking up and working with what we got, our service department got outsourced to the cheapest competitor available. A real slap in the face against us. No helpdesk is ever perfect (especially since we’re all underpaid unmotivated IT grunts), but we always thrived to meet our targets and get work done. Subsequently, everyone hated the change of IT service providers, except for company treasury. Service quality plummeted, most of our guys lost their jobs and only half a dozen of us still work in our original jobs since the new IT Service is so ludicrously bad, our rampdown has been delayed for close to a year now so at least SOMEONE knows what they're doing and gets shit done in 1st lvl servicedesk.\n
      \n
      You can imagine the jaws dropping when the architect for the whole IT restructuring got an award for her work in saving the company money (which they probably lost again due to every OTHER department having significantly more IT related issues that are just not being solved). It was no fancy, well-known award, but it involved red carpet and a gala. For basically ruining IT service.\n
      \n
      So this award winning architect of IT-doom calls me this one night, because she's forgotten something basic: changing her password before it had been expired for too long. She is now on an important business trip to oversee the last regions we're servicing being converted to the new service provider. And now she couldn't get any work done, because she couldn't access her laptop.\n
      \n
      As I mentioned earlier, the tools and processes we have to use are bonkers. Sometimes you could work around them. But in my case, I was too happy to tell her: "nope, I can not generate a new password for you since you haven't accessed the password self service tool before." Dumbfounded, she replied "What? You can not reset my password, because I have not accessed the password tool previously, which I now can not do because I don't have a valid password to access the tool with?" I smiled to myself as I continued: "Exactly that. Since we've lost our tools to reset passwords manually, the only other alternative is sending an automatically generated email to your manager, who will have to bother resetting the password for you." A realisation struck her then. These managers of hers...are all just one step below the CEO. They're in the executive committee, busy people. And I would need to send them an email, asking them to kindly run after the password reset for her to do her job. All because she ignored her frequent password change prompts. It was glorious. Sure, I still knew a way of resetting the password manually. But I sure as hell wasn't gonna put my ass on the line for that to happen. Wasn't allowed by the process, too. "Isn't there any other person you could send this mail to?", she asked. And I confirmed, sure, I could, to the manager one step above that. Which would mean the CEO himself.\n
      \n
      She was not amused.\n
      \n
      She refrained from threats, but when customers ask for your name with clenched teeth, it's usually not because they're smiling so hard. In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number. To which I calmly replied, miss, as head of IT and processes, of course you know I'm not allowed to do that. In addition to not having the technical means." The rest of the call was fairly straightforward. She'd promise to send me a mail with an exception authorisation so I could reset the password for her in particular. to which I told her if that's what she intends for us to do: set passwords for anyone claiming to be head of IT and almost threatening me. I mean, I know it was her since I knew her voice as our head of IT's and the phone number matched, but still. After a bit more skirmishing she brought up the "YOU'RE REFUSING TO HELP ME" argument to which I countered the only possible thing left for me to do is open a ticket for the 2nd level and have them figure out a way to get her a simple password. She ended the call angrily soon after.\n
      \n
      The ticket about getting her a password is still not resolved by the way. Guess we're not the only department with a grudge against her.
      """
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    +cross: false
    +upVotes: 0
    +downVotes: 0
    +ranking: 1687083874
    +visibility: "visible             "
    +apId: "https://lemmy.world/post/219050"
    +editedAt: null
    +createdAt: DateTimeImmutable @1686997474 {#2418
      date: 2023-06-17 12:24:34.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#261}
  +image: null
  +parent: App\Entity\EntryComment {#4522
    +user: App\Entity\User {#4334 …}
    +entry: App\Entity\Entry {#2410}
    +magazine: App\Entity\Magazine {#261}
    +image: null
    +parent: App\Entity\EntryComment {#4406
      +user: Proxies\__CG__\App\Entity\User {#4402 …}
      +entry: App\Entity\Entry {#2410}
      +magazine: App\Entity\Magazine {#261}
      +image: null
      +parent: App\Entity\EntryComment {#4321
        +user: App\Entity\User {#4334 …}
        +entry: App\Entity\Entry {#2410}
        +magazine: App\Entity\Magazine {#261}
        +image: null
        +parent: null
        +root: null
        +body: """
          > In a frantic tone, she declared all of this process to be nonsense (nonsense we had to work with over the last 7 months, so yeah, no shit) and all but ordered me to send her the password manually to her private phone number.\n
          \n
          Execs always want security for everyone else except them.
          """
        +lang: "en"
        +isAdult: false
        +favouriteCount: 22
        +score: 0
        +lastActive: DateTime @1688978148 {#4316
          date: 2023-07-10 10:35:48.0 +02:00
        }
        +ip: null
        +tags: null
        +mentions: [
          "@dystop@lemmy.world"
        ]
        +children: Doctrine\ORM\PersistentCollection {#4322 …}
        +nested: Doctrine\ORM\PersistentCollection {#4324 …}
        +votes: Doctrine\ORM\PersistentCollection {#4326 …}
        +reports: Doctrine\ORM\PersistentCollection {#4328 …}
        +favourites: Doctrine\ORM\PersistentCollection {#4330 …}
        +notifications: Doctrine\ORM\PersistentCollection {#4332 …}
        -id: 608
        -bodyTs: "'7':23 'alway':46 'declar':6 'els':51 'everyon':50 'except':52 'exec':45 'frantic':3 'last':22 'manual':39 'month':24 'nonsens':13,14 'number':44 'order':32 'password':38 'phone':43 'privat':42 'process':10 'secur':48 'send':35 'shit':28 'tone':4 'want':47 'work':18 'yeah':26"
        +ranking: 0
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        +upVotes: 0
        +downVotes: 0
        +visibility: "visible             "
        +apId: "https://lemm.ee/comment/206068"
        +editedAt: null
        +createdAt: DateTimeImmutable @1686998663 {#4317
          date: 2023-06-17 12:44:23.0 +02:00
        }
      }
      +root: App\Entity\EntryComment {#4321}
      +body: "They want security for them and against everyone else."
      +lang: "en"
      +isAdult: false
      +favouriteCount: 4
      +score: 0
      +lastActive: DateTime @1687007348 {#4407
        date: 2023-06-17 15:09:08.0 +02:00
      }
      +ip: null
      +tags: null
      +mentions: [
        "@dystop@lemmy.world"
        "@eee@lemm.ee"
      ]
      +children: Doctrine\ORM\PersistentCollection {#4398 …}
      +nested: Doctrine\ORM\PersistentCollection {#4396 …}
      +votes: Doctrine\ORM\PersistentCollection {#4400 …}
      +reports: Doctrine\ORM\PersistentCollection {#4412 …}
      +favourites: Doctrine\ORM\PersistentCollection {#4414 …}
      +notifications: Doctrine\ORM\PersistentCollection {#4416 …}
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      -bodyTs: "'els':9 'everyon':8 'secur':3 'want':2"
      +ranking: 0
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      +visibility: "visible             "
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      +editedAt: null
      +createdAt: DateTimeImmutable @1687007348 {#4410
        date: 2023-06-17 15:09:08.0 +02:00
      }
    }
    +root: App\Entity\EntryComment {#4321}
    +body: "everyone thinks they are special."
    +lang: "en"
    +isAdult: false
    +favouriteCount: 2
    +score: 0
    +lastActive: DateTime @1687052081 {#4520
      date: 2023-06-18 03:34:41.0 +02:00
    }
    +ip: null
    +tags: null
    +mentions: [
      "@dystop@lemmy.world"
      "@eee@lemm.ee"
      "@CynAq@kbin.social"
    ]
    +children: Doctrine\ORM\PersistentCollection {#4523 …}
    +nested: Doctrine\ORM\PersistentCollection {#4525 …}
    +votes: Doctrine\ORM\PersistentCollection {#4527 …}
    +reports: Doctrine\ORM\PersistentCollection {#4529 …}
    +favourites: Doctrine\ORM\PersistentCollection {#4531 …}
    +notifications: Doctrine\ORM\PersistentCollection {#4533 …}
    -id: 791
    -bodyTs: "'everyon':1 'special':5 'think':2"
    +ranking: 0
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    +downVotes: 0
    +visibility: "visible             "
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    +editedAt: null
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      date: 2023-06-18 03:34:41.0 +02:00
    }
  }
  +root: App\Entity\EntryComment {#4321}
  +body: """
    I had to lock an upper manger account for suspicious logins and since I didn’t know him personally I had to get his boss to verify his phone number etc etc, he was cool about it though.\n
    \n
    Good for sticking to your guns, you know damn well their would be hell to pay if you didn’t!
    """
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    "@eee@lemm.ee"
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  ]
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  +nested: Doctrine\ORM\PersistentCollection {#4565 …}
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    date: 2023-06-21 09:55:09.0 +02:00
  }
}
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS DENIED 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details
65 DENIED edit 
App\Entity\Magazine {#261
  +icon: Proxies\__CG__\App\Entity\Image {#241 …}
  +name: "maliciouscompliance@lemmy.world"
  +title: "maliciouscompliance"
  +description: """
    People conforming to the letter, but not the spirit, of a request. For now, this includes text posts, images, videos and links. Please ensure that the “malicious compliance” aspect is apparent - if you’re making a text post, be sure to explain this part; if it’s an image/video/link, use the “Body” field to elaborate.\n
    \n
    ======\n
    \n
    - We ENCOURAGE posts about events that happened to you, or someone you know.\n
    - We ACCEPT (for now) reposts of good malicious compliance stories (from other platforms) which did not happen to you or someone you knew. **Please use a [REPOST] tag in such situations.**\n
    - We DO NOT ALLOW fiction, or posts that break site-wide rules.\n
    \n
    ======\n
    \n
    Also check out the following communities:\n
    \n
    [!fakehistoryporn@lemmy.world](/c/fakehistoryporn@lemmy.world)[!unethicallifeprotips@lemmy.world](/c/unethicallifeprotips@lemmy.world)
    """
  +rules: null
  +subscriptionsCount: 1
  +entryCount: 90
  +entryCommentCount: 2202
  +postCount: 0
  +postCommentCount: 0
  +isAdult: false
  +customCss: null
  +lastActive: DateTime @1729480958 {#269
    date: 2024-10-21 05:22:38.0 +02:00
  }
  +markedForDeletionAt: null
  +tags: null
  +moderators: Doctrine\ORM\PersistentCollection {#232 …}
  +ownershipRequests: Doctrine\ORM\PersistentCollection {#228 …}
  +moderatorRequests: Doctrine\ORM\PersistentCollection {#217 …}
  +entries: Doctrine\ORM\PersistentCollection {#175 …}
  +posts: Doctrine\ORM\PersistentCollection {#133 …}
  +subscriptions: Doctrine\ORM\PersistentCollection {#195 …}
  +bans: Doctrine\ORM\PersistentCollection {#112 …}
  +reports: Doctrine\ORM\PersistentCollection {#98 …}
  +badges: Doctrine\ORM\PersistentCollection {#76 …}
  +logs: Doctrine\ORM\PersistentCollection {#66 …}
  +awards: Doctrine\ORM\PersistentCollection {#1854 …}
  +categories: Doctrine\ORM\PersistentCollection {#1818 …}
  -id: 8
  +apId: "maliciouscompliance@lemmy.world"
  +apProfileId: "https://lemmy.world/c/maliciouscompliance"
  +apPublicUrl: "https://lemmy.world/c/maliciouscompliance"
  +apFollowersUrl: "https://lemmy.world/c/maliciouscompliance/followers"
  +apInboxUrl: "https://lemmy.world/inbox"
  +apDomain: "lemmy.world"
  +apPreferredUsername: "maliciouscompliance"
  +apDiscoverable: true
  +apManuallyApprovesFollowers: null
  +privateKey: null
  +publicKey: null
  +apFetchedAt: DateTime @1729545202 {#267
    date: 2024-10-21 23:13:22.0 +02:00
  }
  +apDeletedAt: null
  +apTimeoutAt: null
  +visibility: "visible             "
  +createdAt: DateTimeImmutable @1686889594 {#275
    date: 2023-06-16 06:26:34.0 +02:00
  }
}
 
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\EntryVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MagazineVoter"
 ACCESS DENIED 
"App\Security\Voter\MessageThreadVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\MessageVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\NotificationVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\OAuth2UserConsentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostCommentVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\PostVoter"
 ACCESS ABSTAIN 
"App\Security\Voter\UserVoter"
 ACCESS ABSTAIN
Show voter details