Symfony Profiler

Security

Token

There is no security token.

Firewall

main Name

Security enabled

Stateless

Configuration

Key	Value
provider	security.user.provider.concrete.app_user_provider
context	main
entry_point	App\Security\KbinAuthenticator
user_checker	App\Security\UserChecker
access_denied_handler	(none)
access_denied_url	(none)
authenticators	[`"two_factor" "remember_me" "App\Security\KbinAuthenticator" "App\Security\FacebookAuthenticator" "App\Security\GoogleAuthenticator" "App\Security\GithubAuthenticator" "App\Security\KeycloakAuthenticator"`]

Listeners

Listener	Duration	Response
Symfony\Component\Security\Http\Firewall\ChannelListener {#723`-map: Symfony\Component\Security\Http\AccessMap {#722 …} -logger: Monolog\Logger {#783 …} -httpPort: 80 -httpsPort: 443`}	0.00 ms	(none)
Symfony\Component\Security\Http\Firewall\ContextListener {#706-tokenStorage: Symfony\Component\Security\Core\Authentication\Token\Storage\TokenStorage {#1017 …} -sessionKey: "_security_main" -logger: Monolog\Logger {#783 …} -userProviders: Symfony\Component\DependencyInjection\Argument\RewindableGenerator {#705 …} -dispatcher: Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher {#747 …} -registered: false -trustResolver: Scheb\TwoFactorBundle\Security\Authentication\AuthenticationTrustResolver {#780 …} -sessionTrackerEnabler: Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage::enableUsageTracking(): void {#703 …}}	0.70 ms	(none)
Symfony\Component\Security\Http\Firewall\AuthenticatorManagerListener {#584`-authenticatorManager: Symfony\Component\Security\Http\Authentication\AuthenticatorManager {#595 …}`}	0.00 ms	(none)
Scheb\TwoFactorBundle\Security\Http\Firewall\TwoFactorAccessListener {#582`-twoFactorFirewallConfig: Scheb\TwoFactorBundle\Security\TwoFactor\TwoFactorFirewallConfig {#842 …} -tokenStorage: Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage {#1018 …} -twoFactorAccessDecider: Scheb\TwoFactorBundle\Security\Authorization\TwoFactorAccessDecider {#581 …}`}	0.04 ms	(none)
Symfony\Component\Security\Http\Firewall\AccessListener {#579`-tokenStorage: Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage {#1018 …} -accessDecisionManager: Symfony\Component\Security\Core\Authorization\TraceableAccessDecisionManager {#937 …} -map: Symfony\Component\Security\Http\AccessMap {#722 …}`}	0.00 ms	(none)
Symfony\Component\Security\Http\Firewall\LogoutListener {#786`-tokenStorage: Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage {#1018 …} -options: [ "csrf_parameter" => "_csrf_token" "csrf_token_id" => "logout" "logout_path" => "app_logout" ] -httpUtils: Symfony\Component\Security\Http\HttpUtils {#841 …} -csrfTokenManager: Symfony\Component\Security\Csrf\CsrfTokenManager {#1015 …} -eventDispatcher: Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher {#747 …}`}	0.00 ms	(none)

Authenticators

No authenticators have been recorded. Check previous profiles on your authentication endpoint.

Access Decision

affirmative Strategy


"Symfony\Component\Security\Core\Authorization\Voter\AuthenticatedVoter"
"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
"Symfony\Component\Security\Core\Authorization\Voter\ExpressionVoter"
"App\Security\Voter\EntryCommentVoter"
"App\Security\Voter\EntryVoter"
"App\Security\Voter\MagazineVoter"
"App\Security\Voter\MessageThreadVoter"
"App\Security\Voter\MessageVoter"
"App\Security\Voter\NotificationVoter"
"App\Security\Voter\OAuth2UserConsentVoter"
"App\Security\Voter\PostCommentVoter"
"App\Security\Voter\PostVoter"
"App\Security\Voter\UserVoter"

#	Voter class
1	"Symfony\Component\Security\Core\Authorization\Voter\AuthenticatedVoter"
2	"Scheb\TwoFactorBundle\Security\Authorization\Voter\TwoFactorInProgressVoter"
3	"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
4	"Symfony\Component\Security\Core\Authorization\Voter\ExpressionVoter"
5	"App\Security\Voter\EntryCommentVoter"
6	"App\Security\Voter\EntryVoter"
7	"App\Security\Voter\MagazineVoter"
8	"App\Security\Voter\MessageThreadVoter"
9	"App\Security\Voter\MessageVoter"
10	"App\Security\Voter\NotificationVoter"
11	"App\Security\Voter\OAuth2UserConsentVoter"
12	"App\Security\Voter\PostCommentVoter"
13	"App\Security\Voter\PostVoter"
14	"App\Security\Voter\UserVoter"

Access decision log


null
"App\Security\Voter\UserVoter"
App\Entity\Entry {#2419
  +user: Proxies\__CG__\App\Entity\User {#1970 …}
  +magazine: App\Entity\Magazine {#265
    +icon: Proxies\__CG__\App\Entity\Image {#246 …}
    +name: "asklemmy@lemmy.ml"
    +title: "asklemmy"
    +description: """
      A loosely moderated place to ask open-ended questions\n
      \n
      **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
      \n
      If your post meets the following criteria, it’s welcome here!\n
      \n
      1. Open-ended\n
      2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
      3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
      4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
      5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
      \n
      Support alternatives:\n
      \n
      - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
      - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
      - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
      \n
      ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
      """
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  +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
  +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
  +title: "What's with the corporate obsession with customer feedback?"
  +url: null
  +body: """
    If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
    \n
    What’s with this corporate obsession with customer feedback?\n
    \n
    Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
    \n
    The impression is the feedback is just discarded or ignored.
    """
  +type: "article"
  +lang: "en"
  +isOc: false
  +hasEmbed: false
  +commentCount: 28
  +favouriteCount: 65
  +score: 0
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  +sticky: false
  +lastActive: DateTime @1689458781 {#2414
    date: 2023-07-16 00:06:21.0 +02:00
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  +ip: null
  +adaAmount: 0
  +tags: null
  +mentions: null
  +comments: Doctrine\ORM\PersistentCollection {#1884 …}
  +votes: Doctrine\ORM\PersistentCollection {#1973 …}
  +reports: Doctrine\ORM\PersistentCollection {#1959 …}
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  +createdAt: DateTimeImmutable @1689356460 {#1793
    date: 2023-07-14 19:41:00.0 +02:00
  }
}
"App\Security\Voter\UserVoter"
App\Entity\Entry {#2419
  +user: Proxies\__CG__\App\Entity\User {#1970 …}
  +magazine: App\Entity\Magazine {#265
    +icon: Proxies\__CG__\App\Entity\Image {#246 …}
    +name: "asklemmy@lemmy.ml"
    +title: "asklemmy"
    +description: """
      A loosely moderated place to ask open-ended questions\n
      \n
      **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
      \n
      If your post meets the following criteria, it’s welcome here!\n
      \n
      1. Open-ended\n
      2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
      3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
      4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
      5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
      \n
      Support alternatives:\n
      \n
      - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
      - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
      - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
      \n
      ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
      """
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    +postCommentCount: 129
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    +lastActive: DateTime @1689748304 {#275
      date: 2023-07-19 08:31:44.0 +02:00
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    +moderators: Doctrine\ORM\PersistentCollection {#237 …}
    +ownershipRequests: Doctrine\ORM\PersistentCollection {#233 …}
    +moderatorRequests: Doctrine\ORM\PersistentCollection {#222 …}
    +entries: Doctrine\ORM\PersistentCollection {#180 …}
    +posts: Doctrine\ORM\PersistentCollection {#138 …}
    +subscriptions: Doctrine\ORM\PersistentCollection {#200 …}
    +bans: Doctrine\ORM\PersistentCollection {#117 …}
    +reports: Doctrine\ORM\PersistentCollection {#103 …}
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    +logs: Doctrine\ORM\PersistentCollection {#71 …}
    +awards: Doctrine\ORM\PersistentCollection {#1346 …}
    +categories: Doctrine\ORM\PersistentCollection {#1823 …}
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      date: 2023-07-19 08:19:56.0 +02:00
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      date: 2023-06-16 06:28:27.0 +02:00
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  +image: null
  +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
  +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
  +title: "What's with the corporate obsession with customer feedback?"
  +url: null
  +body: """
    If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
    \n
    What’s with this corporate obsession with customer feedback?\n
    \n
    Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
    \n
    The impression is the feedback is just discarded or ignored.
    """
  +type: "article"
  +lang: "en"
  +isOc: false
  +hasEmbed: false
  +commentCount: 28
  +favouriteCount: 65
  +score: 0
  +isAdult: false
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  +lastActive: DateTime @1689458781 {#2414
    date: 2023-07-16 00:06:21.0 +02:00
  }
  +ip: null
  +adaAmount: 0
  +tags: null
  +mentions: null
  +comments: Doctrine\ORM\PersistentCollection {#1884 …}
  +votes: Doctrine\ORM\PersistentCollection {#1973 …}
  +reports: Doctrine\ORM\PersistentCollection {#1959 …}
  +favourites: Doctrine\ORM\PersistentCollection {#1927 …}
  +notifications: Doctrine\ORM\PersistentCollection {#2442 …}
  +badges: Doctrine\ORM\PersistentCollection {#2440 …}
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  +downVotes: 0
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  +editedAt: null
  +createdAt: DateTimeImmutable @1689356460 {#1793
    date: 2023-07-14 19:41:00.0 +02:00
  }
}
"App\Security\Voter\UserVoter"
App\Entity\Entry {#2419
  +user: Proxies\__CG__\App\Entity\User {#1970 …}
  +magazine: App\Entity\Magazine {#265
    +icon: Proxies\__CG__\App\Entity\Image {#246 …}
    +name: "asklemmy@lemmy.ml"
    +title: "asklemmy"
    +description: """
      A loosely moderated place to ask open-ended questions\n
      \n
      **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
      \n
      If your post meets the following criteria, it’s welcome here!\n
      \n
      1. Open-ended\n
      2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
      3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
      4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
      5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
      \n
      Support alternatives:\n
      \n
      - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
      - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
      - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
      \n
      ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
      """
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      date: 2023-06-16 06:28:27.0 +02:00
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  +image: null
  +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
  +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
  +title: "What's with the corporate obsession with customer feedback?"
  +url: null
  +body: """
    If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
    \n
    What’s with this corporate obsession with customer feedback?\n
    \n
    Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
    \n
    The impression is the feedback is just discarded or ignored.
    """
  +type: "article"
  +lang: "en"
  +isOc: false
  +hasEmbed: false
  +commentCount: 28
  +favouriteCount: 65
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  +editedAt: null
  +createdAt: DateTimeImmutable @1689356460 {#1793
    date: 2023-07-14 19:41:00.0 +02:00
  }
}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4036
  +user: App\Entity\User {#3984 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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    I can tell you that at least for stuff I work on, every single comment entered into those little dialogs is read by a human that actually works in a meaningful role on the product.\n
    \n
    Comments that curse and complain with no topic in mind are useless, and easily ignored. Take two seconds and tell them exactly what is bothering you and what you’d rather see, and things might actually get better.\n
    \n
    Anyone that gives anyone in the service industry less than a 10 on those support/delivery surveys is a cop.
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"App\Security\Voter\UserVoter"
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  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
  +parent: null
  +root: null
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    I can tell you that at least for stuff I work on, every single comment entered into those little dialogs is read by a human that actually works in a meaningful role on the product.\n
    \n
    Comments that curse and complain with no topic in mind are useless, and easily ignored. Take two seconds and tell them exactly what is bothering you and what you’d rather see, and things might actually get better.\n
    \n
    Anyone that gives anyone in the service industry less than a 10 on those support/delivery surveys is a cop.
    """
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}
"App\Security\Voter\UserVoter"
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +title: "What's with the corporate obsession with customer feedback?"
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
  +parent: null
  +root: null
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    I can tell you that at least for stuff I work on, every single comment entered into those little dialogs is read by a human that actually works in a meaningful role on the product.\n
    \n
    Comments that curse and complain with no topic in mind are useless, and easily ignored. Take two seconds and tell them exactly what is bothering you and what you’d rather see, and things might actually get better.\n
    \n
    Anyone that gives anyone in the service industry less than a 10 on those support/delivery surveys is a cop.
    """
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4068
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      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
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      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
  +parent: null
  +root: null
  +body: """
    Much of the data collection is to provide data for someone’s annual review. Reviews are made personal to the front line when it’s actually a corporate failure.\n
    \n
    As someone said a very long time ago: if voting could change anything it would be illegal.
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4068
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  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    Much of the data collection is to provide data for someone’s annual review. Reviews are made personal to the front line when it’s actually a corporate failure.\n
    \n
    As someone said a very long time ago: if voting could change anything it would be illegal.
    """
  +lang: "en"
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4068
  +user: App\Entity\User {#4057 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    Much of the data collection is to provide data for someone’s annual review. Reviews are made personal to the front line when it’s actually a corporate failure.\n
    \n
    As someone said a very long time ago: if voting could change anything it would be illegal.
    """
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}
"App\Security\Voter\UserVoter"
null
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        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
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  +image: null
  +parent: null
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    At the company I work for we actually make and sell products on Amazon. We ask for reviews for 2 reasons: 1. Star rating = sales. Pretty simple. 2. We compile customer complaints and try to resolve them. Our sales team goes through all of the negative reviews and tells the production team, fix this, and we actually fix it (if possible).\n
    \n
    Our company is only about 100-120 people. The CEO/owner actually does work and is involved instead of just watching and looking at numbers so it’s definitely not your typical corporation.
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4154
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  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
  +parent: null
  +root: null
  +body: """
    At the company I work for we actually make and sell products on Amazon. We ask for reviews for 2 reasons: 1. Star rating = sales. Pretty simple. 2. We compile customer complaints and try to resolve them. Our sales team goes through all of the negative reviews and tells the production team, fix this, and we actually fix it (if possible).\n
    \n
    Our company is only about 100-120 people. The CEO/owner actually does work and is involved instead of just watching and looking at numbers so it’s definitely not your typical corporation.
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4154
  +user: App\Entity\User {#4167 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      date: 2023-07-14 19:41:00.0 +02:00
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  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    At the company I work for we actually make and sell products on Amazon. We ask for reviews for 2 reasons: 1. Star rating = sales. Pretty simple. 2. We compile customer complaints and try to resolve them. Our sales team goes through all of the negative reviews and tells the production team, fix this, and we actually fix it (if possible).\n
    \n
    Our company is only about 100-120 people. The CEO/owner actually does work and is involved instead of just watching and looking at numbers so it’s definitely not your typical corporation.
    """
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}
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null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4227
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      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
  +parent: null
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    In my opinion, it is another way to get value out of the user instead of giving value.\n
    \n
    Managers have to do very little work in terms of understanding the skills of their employees if we do it for them.\n
    \n
    A huge step I found in terms of my mental health was to refuse to give reviews anymore, in any form. I am now able to enjoy my experiences a lot more without looking for reasons to critique them.
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4227
  +user: App\Entity\User {#4240 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    In my opinion, it is another way to get value out of the user instead of giving value.\n
    \n
    Managers have to do very little work in terms of understanding the skills of their employees if we do it for them.\n
    \n
    A huge step I found in terms of my mental health was to refuse to give reviews anymore, in any form. I am now able to enjoy my experiences a lot more without looking for reasons to critique them.
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4227
  +user: App\Entity\User {#4240 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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    +cross: false
    +upVotes: 0
    +downVotes: 0
    +ranking: 1689442860
    +visibility: "visible             "
    +apId: "https://lemmy.ml/post/2042907"
    +editedAt: null
    +createdAt: DateTimeImmutable @1689356460 {#1793
      date: 2023-07-14 19:41:00.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    In my opinion, it is another way to get value out of the user instead of giving value.\n
    \n
    Managers have to do very little work in terms of understanding the skills of their employees if we do it for them.\n
    \n
    A huge step I found in terms of my mental health was to refuse to give reviews anymore, in any form. I am now able to enjoy my experiences a lot more without looking for reasons to critique them.
    """
  +lang: "en"
  +isAdult: false
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  +score: 0
  +lastActive: DateTime @1689445106 {#4222
    date: 2023-07-15 20:18:26.0 +02:00
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  +createdAt: DateTimeImmutable @1689388577 {#4223
    date: 2023-07-15 04:36:17.0 +02:00
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5055
  +user: Proxies\__CG__\App\Entity\User {#5056 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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        date: 2023-07-19 08:31:44.0 +02:00
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      +categories: Doctrine\ORM\PersistentCollection {#1823 …}
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      +apId: "asklemmy@lemmy.ml"
      +apProfileId: "https://lemmy.ml/c/asklemmy"
      +apPublicUrl: "https://lemmy.ml/c/asklemmy"
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      +apInboxUrl: "https://lemmy.ml/inbox"
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      +apPreferredUsername: "asklemmy"
      +apDiscoverable: true
      +apManuallyApprovesFollowers: null
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      +publicKey: null
      +apFetchedAt: DateTime @1689747596 {#269
        date: 2023-07-19 08:19:56.0 +02:00
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      +apDeletedAt: null
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      +visibility: "visible             "
      +createdAt: DateTimeImmutable @1686889707 {#271
        date: 2023-06-16 06:28:27.0 +02:00
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
    +type: "article"
    +lang: "en"
    +isOc: false
    +hasEmbed: false
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    +score: 0
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    +sticky: false
    +lastActive: DateTime @1689458781 {#2414
      date: 2023-07-16 00:06:21.0 +02:00
    }
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    +tags: null
    +mentions: null
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    +editedAt: null
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      date: 2023-07-14 19:41:00.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: App\Entity\EntryComment {#4227
    +user: App\Entity\User {#4240 …}
    +entry: App\Entity\Entry {#2419}
    +magazine: App\Entity\Magazine {#265}
    +image: null
    +parent: null
    +root: null
    +body: """
      In my opinion, it is another way to get value out of the user instead of giving value.\n
      \n
      Managers have to do very little work in terms of understanding the skills of their employees if we do it for them.\n
      \n
      A huge step I found in terms of my mental health was to refuse to give reviews anymore, in any form. I am now able to enjoy my experiences a lot more without looking for reasons to critique them.
      """
    +lang: "en"
    +isAdult: false
    +favouriteCount: 5
    +score: 0
    +lastActive: DateTime @1689445106 {#4222
      date: 2023-07-15 20:18:26.0 +02:00
    }
    +ip: null
    +tags: null
    +mentions: [
      "@amoroso@lemmy.ml"
    ]
    +children: Doctrine\ORM\PersistentCollection {#4228 …}
    +nested: Doctrine\ORM\PersistentCollection {#4230 …}
    +votes: Doctrine\ORM\PersistentCollection {#4232 …}
    +reports: Doctrine\ORM\PersistentCollection {#4234 …}
    +favourites: Doctrine\ORM\PersistentCollection {#4236 …}
    +notifications: Doctrine\ORM\PersistentCollection {#4238 …}
    -id: 17291
    -bodyTs: "'abl':65 'anoth':6 'anymor':58 'critiqu':78 'employe':34 'enjoy':67 'experi':69 'form':61 'found':45 'get':9 'give':17,56 'health':51 'huge':42 'instead':15 'littl':24 'look':74 'lot':71 'manag':19 'mental':50 'opinion':3 'reason':76 'refus':54 'review':57 'skill':31 'step':43 'term':27,47 'understand':29 'user':14 'valu':10,18 'way':7 'without':73 'work':25"
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    +editedAt: null
    +createdAt: DateTimeImmutable @1689388577 {#4223
      date: 2023-07-15 04:36:17.0 +02:00
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  }
  +root: App\Entity\EntryComment {#4227}
  +body: "Yep! It’s free real estate."
  +lang: "en"
  +isAdult: false
  +favouriteCount: 0
  +score: 0
  +lastActive: DateTime @1689445102 {#5053
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  +tags: null
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    "@amoroso@lemmy.ml"
    "@platypuspup@mander.xyz"
  ]
  +children: Doctrine\ORM\PersistentCollection {#5057 …}
  +nested: Doctrine\ORM\PersistentCollection {#5059 …}
  +votes: Doctrine\ORM\PersistentCollection {#5061 …}
  +reports: Doctrine\ORM\PersistentCollection {#5063 …}
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  -id: 18533
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    date: 2023-07-15 20:18:22.0 +02:00
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5055
  +user: Proxies\__CG__\App\Entity\User {#5056 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
      +rules: null
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        date: 2023-07-19 08:31:44.0 +02:00
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      +moderators: Doctrine\ORM\PersistentCollection {#237 …}
      +ownershipRequests: Doctrine\ORM\PersistentCollection {#233 …}
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      +entries: Doctrine\ORM\PersistentCollection {#180 …}
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      +reports: Doctrine\ORM\PersistentCollection {#103 …}
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      +logs: Doctrine\ORM\PersistentCollection {#71 …}
      +awards: Doctrine\ORM\PersistentCollection {#1346 …}
      +categories: Doctrine\ORM\PersistentCollection {#1823 …}
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      +apProfileId: "https://lemmy.ml/c/asklemmy"
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      +apPreferredUsername: "asklemmy"
      +apDiscoverable: true
      +apManuallyApprovesFollowers: null
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      +apFetchedAt: DateTime @1689747596 {#269
        date: 2023-07-19 08:19:56.0 +02:00
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        date: 2023-06-16 06:28:27.0 +02:00
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
    +type: "article"
    +lang: "en"
    +isOc: false
    +hasEmbed: false
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      date: 2023-07-16 00:06:21.0 +02:00
    }
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    +cross: false
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    +downVotes: 0
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    +visibility: "visible             "
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    +editedAt: null
    +createdAt: DateTimeImmutable @1689356460 {#1793
      date: 2023-07-14 19:41:00.0 +02:00
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  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: App\Entity\EntryComment {#4227
    +user: App\Entity\User {#4240 …}
    +entry: App\Entity\Entry {#2419}
    +magazine: App\Entity\Magazine {#265}
    +image: null
    +parent: null
    +root: null
    +body: """
      In my opinion, it is another way to get value out of the user instead of giving value.\n
      \n
      Managers have to do very little work in terms of understanding the skills of their employees if we do it for them.\n
      \n
      A huge step I found in terms of my mental health was to refuse to give reviews anymore, in any form. I am now able to enjoy my experiences a lot more without looking for reasons to critique them.
      """
    +lang: "en"
    +isAdult: false
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    +score: 0
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      date: 2023-07-15 20:18:26.0 +02:00
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      "@amoroso@lemmy.ml"
    ]
    +children: Doctrine\ORM\PersistentCollection {#4228 …}
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    +reports: Doctrine\ORM\PersistentCollection {#4234 …}
    +favourites: Doctrine\ORM\PersistentCollection {#4236 …}
    +notifications: Doctrine\ORM\PersistentCollection {#4238 …}
    -id: 17291
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    +editedAt: null
    +createdAt: DateTimeImmutable @1689388577 {#4223
      date: 2023-07-15 04:36:17.0 +02:00
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  }
  +root: App\Entity\EntryComment {#4227}
  +body: "Yep! It’s free real estate."
  +lang: "en"
  +isAdult: false
  +favouriteCount: 0
  +score: 0
  +lastActive: DateTime @1689445102 {#5053
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    "@amoroso@lemmy.ml"
    "@platypuspup@mander.xyz"
  ]
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  +reports: Doctrine\ORM\PersistentCollection {#5063 …}
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  +createdAt: DateTimeImmutable @1689445102 {#5054
    date: 2023-07-15 20:18:22.0 +02:00
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5055
  +user: Proxies\__CG__\App\Entity\User {#5056 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      In my opinion, it is another way to get value out of the user instead of giving value.\n
      \n
      Managers have to do very little work in terms of understanding the skills of their employees if we do it for them.\n
      \n
      A huge step I found in terms of my mental health was to refuse to give reviews anymore, in any form. I am now able to enjoy my experiences a lot more without looking for reasons to critique them.
      """
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}
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null
"App\Security\Voter\UserVoter"
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      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
  +parent: null
  +root: null
  +body: """
    This practice comes from Japan. In 1980s, certain companies, like Toyota, understood the importance of product and process quality. And one of the practices to ensure that everyone is ‘on the same ground’, and that the product under development would surely satisfy the consumer’s needs, was close communication between the stakeholders and receiving the feedback.\n
    \n
    Long story short, it was part of their broader ‘Quality first’ strategy. However, it is only viable if the organisation is properly managed, and all Quality management things are put into practice (the hardest part).\n
    \n
    This is just my understanding from a book I read during my free time. My knowledge may be incorrect.
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4301
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    This practice comes from Japan. In 1980s, certain companies, like Toyota, understood the importance of product and process quality. And one of the practices to ensure that everyone is ‘on the same ground’, and that the product under development would surely satisfy the consumer’s needs, was close communication between the stakeholders and receiving the feedback.\n
    \n
    Long story short, it was part of their broader ‘Quality first’ strategy. However, it is only viable if the organisation is properly managed, and all Quality management things are put into practice (the hardest part).\n
    \n
    This is just my understanding from a book I read during my free time. My knowledge may be incorrect.
    """
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      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
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      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
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    This practice comes from Japan. In 1980s, certain companies, like Toyota, understood the importance of product and process quality. And one of the practices to ensure that everyone is ‘on the same ground’, and that the product under development would surely satisfy the consumer’s needs, was close communication between the stakeholders and receiving the feedback.\n
    \n
    Long story short, it was part of their broader ‘Quality first’ strategy. However, it is only viable if the organisation is properly managed, and all Quality management things are put into practice (the hardest part).\n
    \n
    This is just my understanding from a book I read during my free time. My knowledge may be incorrect.
    """
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}
"App\Security\Voter\UserVoter"
null
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App\Entity\EntryComment {#4375
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  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: "When I worked in customer service this info was used in performance reviews. Also if I got an outstanding review my boss would give me a gift card or something."
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4375
  +user: App\Entity\User {#4388 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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"App\Security\Voter\UserVoter"
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      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
  +parent: null
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4449
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    I work in data analysis and reporting on various feedback systems is part of my regular role. Every company's data culture is different, so you can't simply say "X is the reason why they're doing this". It could be:\n
    \n
    - Maybe they are incorporating the data into agent/product reviews.\n
    - Maybe they are trying to guide product &amp; feature development on a quantitative basis\n
    - Maybe at one point a product manager wanted to be "data-driven", so a feedback system was set up, but now it's basically ignored now that they haven't been with the company for over a year and nobody wants to take ownership of it. But it's more effort to remove than just leave in place.\n
    - Maybe it's used when we want to highlight our successes, and ignored when we want to downplay results we don't like\n
    \n
    What I've found is that there are a lot of confounding factors. For example, I work for a job board, and most people use the Overall Satisfaction category as more of a general measurement of how their job search is going, or whether or not they got the interview, rather than an assessment of how well our platform serves that purpose. And it's usually going very shittily because job searching is a generally shitty process even when everything is going "right".
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4449
  +user: App\Entity\User {#4462 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    I work in data analysis and reporting on various feedback systems is part of my regular role. Every company's data culture is different, so you can't simply say "X is the reason why they're doing this". It could be:\n
    \n
    - Maybe they are incorporating the data into agent/product reviews.\n
    - Maybe they are trying to guide product &amp; feature development on a quantitative basis\n
    - Maybe at one point a product manager wanted to be "data-driven", so a feedback system was set up, but now it's basically ignored now that they haven't been with the company for over a year and nobody wants to take ownership of it. But it's more effort to remove than just leave in place.\n
    - Maybe it's used when we want to highlight our successes, and ignored when we want to downplay results we don't like\n
    \n
    What I've found is that there are a lot of confounding factors. For example, I work for a job board, and most people use the Overall Satisfaction category as more of a general measurement of how their job search is going, or whether or not they got the interview, rather than an assessment of how well our platform serves that purpose. And it's usually going very shittily because job searching is a generally shitty process even when everything is going "right".
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4449
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  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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    +createdAt: DateTimeImmutable @1689356460 {#1793
      date: 2023-07-14 19:41:00.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    I work in data analysis and reporting on various feedback systems is part of my regular role. Every company's data culture is different, so you can't simply say "X is the reason why they're doing this". It could be:\n
    \n
    - Maybe they are incorporating the data into agent/product reviews.\n
    - Maybe they are trying to guide product &amp; feature development on a quantitative basis\n
    - Maybe at one point a product manager wanted to be "data-driven", so a feedback system was set up, but now it's basically ignored now that they haven't been with the company for over a year and nobody wants to take ownership of it. But it's more effort to remove than just leave in place.\n
    - Maybe it's used when we want to highlight our successes, and ignored when we want to downplay results we don't like\n
    \n
    What I've found is that there are a lot of confounding factors. For example, I work for a job board, and most people use the Overall Satisfaction category as more of a general measurement of how their job search is going, or whether or not they got the interview, rather than an assessment of how well our platform serves that purpose. And it's usually going very shittily because job searching is a generally shitty process even when everything is going "right".
    """
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    "@amoroso@lemmy.ml"
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  +children: Doctrine\ORM\PersistentCollection {#4450 …}
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  +reports: Doctrine\ORM\PersistentCollection {#4456 …}
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  +notifications: Doctrine\ORM\PersistentCollection {#4460 …}
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    date: 2023-07-14 21:58:19.0 +02:00
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4523
  +user: App\Entity\User {#4536 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      date: 2023-07-14 19:41:00.0 +02:00
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  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    > Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
    \n
    Probably all three depending on the organisation. In theory you want customers and if you can make them happier in an easy way you should do it to retain them and recruit more. In practice, a lot of managers seem to do cargo cult stuff copying other better managers.\n
    \n
    I imagine if they have a lot of data they’re processing it further, finding trends, and then just pulling samples for a detailed look.
    """
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"App\Security\Voter\UserVoter"
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        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
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    +title: "What's with the corporate obsession with customer feedback?"
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
  +parent: null
  +root: null
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    > Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
    \n
    Probably all three depending on the organisation. In theory you want customers and if you can make them happier in an easy way you should do it to retain them and recruit more. In practice, a lot of managers seem to do cargo cult stuff copying other better managers.\n
    \n
    I imagine if they have a lot of data they’re processing it further, finding trends, and then just pulling samples for a detailed look.
    """
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"App\Security\Voter\UserVoter"
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +title: "What's with the corporate obsession with customer feedback?"
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    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    > Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
    \n
    Probably all three depending on the organisation. In theory you want customers and if you can make them happier in an easy way you should do it to retain them and recruit more. In practice, a lot of managers seem to do cargo cult stuff copying other better managers.\n
    \n
    I imagine if they have a lot of data they’re processing it further, finding trends, and then just pulling samples for a detailed look.
    """
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4597
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    +user: Proxies\__CG__\App\Entity\User {#1970 …}
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
  +parent: null
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    This is the thing that most companies seem to obsess over these days: [en.m.wikipedia.org/wiki/Net_promoter_score](https://en.m.wikipedia.org/wiki/Net_promoter_score)\n
    \n
    I think it’s just a fad.
    """
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"App\Security\Voter\UserVoter"
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
  +parent: null
  +root: null
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    This is the thing that most companies seem to obsess over these days: [en.m.wikipedia.org/wiki/Net_promoter_score](https://en.m.wikipedia.org/wiki/Net_promoter_score)\n
    \n
    I think it’s just a fad.
    """
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"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4597
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    This is the thing that most companies seem to obsess over these days: [en.m.wikipedia.org/wiki/Net_promoter_score](https://en.m.wikipedia.org/wiki/Net_promoter_score)\n
    \n
    I think it’s just a fad.
    """
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5039
  +user: Proxies\__CG__\App\Entity\User {#5040 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +title: "What's with the corporate obsession with customer feedback?"
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    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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    +image: null
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      This is the thing that most companies seem to obsess over these days: [en.m.wikipedia.org/wiki/Net_promoter_score](https://en.m.wikipedia.org/wiki/Net_promoter_score)\n
      \n
      I think it’s just a fad.
      """
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      date: 2023-07-14 20:10:01.0 +02:00
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  }
  +root: App\Entity\EntryComment {#4597}
  +body: "NPS is a way for lazy managers to avoid having to actually interact with customers. There's no way one number can encapsulate how a customer feels, but they're going to try because it's easier and cheaper."
  +lang: "en"
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}
"App\Security\Voter\UserVoter"
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        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
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      """
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      This is the thing that most companies seem to obsess over these days: [en.m.wikipedia.org/wiki/Net_promoter_score](https://en.m.wikipedia.org/wiki/Net_promoter_score)\n
      \n
      I think it’s just a fad.
      """
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  +root: App\Entity\EntryComment {#4597}
  +body: "NPS is a way for lazy managers to avoid having to actually interact with customers. There's no way one number can encapsulate how a customer feels, but they're going to try because it's easier and cheaper."
  +lang: "en"
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5039
  +user: Proxies\__CG__\App\Entity\User {#5040 …}
  +entry: App\Entity\Entry {#2419
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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    +body: """
      This is the thing that most companies seem to obsess over these days: [en.m.wikipedia.org/wiki/Net_promoter_score](https://en.m.wikipedia.org/wiki/Net_promoter_score)\n
      \n
      I think it’s just a fad.
      """
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
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  +entry: App\Entity\Entry {#2419
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      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
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    +image: null
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    Who wouldn’t want a ton of feedback about the service provided?\n
    \n
    I wish my costumers provided me with all their genuine feedback, all the things they hate about our app and why.
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4670
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  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    Who wouldn’t want a ton of feedback about the service provided?\n
    \n
    I wish my costumers provided me with all their genuine feedback, all the things they hate about our app and why.
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4670
  +user: App\Entity\User {#4683 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    Who wouldn’t want a ton of feedback about the service provided?\n
    \n
    I wish my costumers provided me with all their genuine feedback, all the things they hate about our app and why.
    """
  +lang: "en"
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5007
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  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
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      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
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    +user: App\Entity\User {#4683 …}
    +entry: App\Entity\Entry {#2419}
    +magazine: App\Entity\Magazine {#265}
    +image: null
    +parent: null
    +root: null
    +body: """
      Who wouldn’t want a ton of feedback about the service provided?\n
      \n
      I wish my costumers provided me with all their genuine feedback, all the things they hate about our app and why.
      """
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    +createdAt: DateTimeImmutable @1689357593 {#4666
      date: 2023-07-14 19:59:53.0 +02:00
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  }
  +root: App\Entity\EntryComment {#4670}
  +body: "Have you tried spamming their inbox every time they use your app like everyone else?"
  +lang: "en"
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5007
  +user: Proxies\__CG__\App\Entity\User {#5008 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  }
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  +image: null
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    +user: App\Entity\User {#4683 …}
    +entry: App\Entity\Entry {#2419}
    +magazine: App\Entity\Magazine {#265}
    +image: null
    +parent: null
    +root: null
    +body: """
      Who wouldn’t want a ton of feedback about the service provided?\n
      \n
      I wish my costumers provided me with all their genuine feedback, all the things they hate about our app and why.
      """
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    +createdAt: DateTimeImmutable @1689357593 {#4666
      date: 2023-07-14 19:59:53.0 +02:00
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  }
  +root: App\Entity\EntryComment {#4670}
  +body: "Have you tried spamming their inbox every time they use your app like everyone else?"
  +lang: "en"
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    date: 2023-07-14 21:47:48.0 +02:00
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5007
  +user: Proxies\__CG__\App\Entity\User {#5008 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      Who wouldn’t want a ton of feedback about the service provided?\n
      \n
      I wish my costumers provided me with all their genuine feedback, all the things they hate about our app and why.
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5141
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        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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        Who wouldn’t want a ton of feedback about the service provided?\n
        \n
        I wish my costumers provided me with all their genuine feedback, all the things they hate about our app and why.
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  }
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5141
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  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      +image: null
      +parent: null
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      +body: """
        Who wouldn’t want a ton of feedback about the service provided?\n
        \n
        I wish my costumers provided me with all their genuine feedback, all the things they hate about our app and why.
        """
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    +lang: "en"
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      date: 2023-07-14 21:47:48.0 +02:00
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  }
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5141
  +user: App\Entity\User {#4683 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
    +type: "article"
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    +editedAt: null
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      date: 2023-07-14 19:41:00.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: App\Entity\EntryComment {#5007
    +user: Proxies\__CG__\App\Entity\User {#5008 …}
    +entry: App\Entity\Entry {#2419}
    +magazine: App\Entity\Magazine {#265}
    +image: null
    +parent: App\Entity\EntryComment {#4670
      +user: App\Entity\User {#4683 …}
      +entry: App\Entity\Entry {#2419}
      +magazine: App\Entity\Magazine {#265}
      +image: null
      +parent: null
      +root: null
      +body: """
        Who wouldn’t want a ton of feedback about the service provided?\n
        \n
        I wish my costumers provided me with all their genuine feedback, all the things they hate about our app and why.
        """
      +lang: "en"
      +isAdult: false
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      +createdAt: DateTimeImmutable @1689357593 {#4666
        date: 2023-07-14 19:59:53.0 +02:00
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    }
    +root: App\Entity\EntryComment {#4670}
    +body: "Have you tried spamming their inbox every time they use your app like everyone else?"
    +lang: "en"
    +isAdult: false
    +favouriteCount: 2
    +score: 0
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    -id: 16685
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    +createdAt: DateTimeImmutable @1689364068 {#5006
      date: 2023-07-14 21:47:48.0 +02:00
    }
  }
  +root: App\Entity\EntryComment {#4670}
  +body: "It’s a corporate app so it’s harder to reach the actual end user."
  +lang: "en"
  +isAdult: false
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    date: 2023-07-15 01:10:22.0 +02:00
  }
}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4745
  +user: App\Entity\User {#4758 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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        date: 2023-07-19 08:31:44.0 +02:00
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        date: 2023-07-19 08:19:56.0 +02:00
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        date: 2023-06-16 06:28:27.0 +02:00
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
    +type: "article"
    +lang: "en"
    +isOc: false
    +hasEmbed: false
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      date: 2023-07-16 00:06:21.0 +02:00
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    +notifications: Doctrine\ORM\PersistentCollection {#2442 …}
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    -id: 1261
    -titleTs: "'corpor':5 'custom':8 'feedback':9 'obsess':6"
    -bodyTs: "'act':67 'actual':64 'analyz':65 'bank':13 'button':43 'cargo':76 'carrier':12 'clever':80 'communic':37 'compani':10 'contact':3 'corpor':33,53,75 'cult':77 'custom':5,56,70 'discard':96 'email':36 'embed':42 'experi':28 'feedback':31,40,57,63,71,85,93 'flood':22 'form':48 'huge':60 'ignor':98 'impress':90 'like':20 'likewis':32 'link':45 'll':19 'market':81 'mayb':79 'obsess':54 'often':38 'onlin':47 'phone':11 'pile':61 'provid':17,30 'rate':26 'request':24 'servic':16,88 'solicit':39 'sort':73 'support':6 'tool':86 'upon':68 'util':9 'vendor':83 'via':41 'websit':34"
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      date: 2023-07-14 19:41:00.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    I think in almost all cases it is just used to reward (or more likely) punish employees through pay or continued employment. I don’t think they actually care to improve their products, processes, etc.\n
    \n
    TLDR if you don’t give all 10s the employee gets in trouble and eventually fired, even for things not in their control
    """
  +lang: "en"
  +isAdult: false
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  +score: 0
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    date: 2023-07-15 02:34:27.0 +02:00
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    "@amoroso@lemmy.ml"
  ]
  +children: Doctrine\ORM\PersistentCollection {#4746 …}
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  +favourites: Doctrine\ORM\PersistentCollection {#4754 …}
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  +createdAt: DateTimeImmutable @1689357380 {#4741
    date: 2023-07-14 19:56:20.0 +02:00
  }
}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4745
  +user: App\Entity\User {#4758 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
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    I think in almost all cases it is just used to reward (or more likely) punish employees through pay or continued employment. I don’t think they actually care to improve their products, processes, etc.\n
    \n
    TLDR if you don’t give all 10s the employee gets in trouble and eventually fired, even for things not in their control
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4745
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: """
    I think in almost all cases it is just used to reward (or more likely) punish employees through pay or continued employment. I don’t think they actually care to improve their products, processes, etc.\n
    \n
    TLDR if you don’t give all 10s the employee gets in trouble and eventually fired, even for things not in their control
    """
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5023
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  +entry: App\Entity\Entry {#2419
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      date: 2023-07-14 19:41:00.0 +02:00
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  }
  +magazine: App\Entity\Magazine {#265}
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    +user: App\Entity\User {#4758 …}
    +entry: App\Entity\Entry {#2419}
    +magazine: App\Entity\Magazine {#265}
    +image: null
    +parent: null
    +root: null
    +body: """
      I think in almost all cases it is just used to reward (or more likely) punish employees through pay or continued employment. I don’t think they actually care to improve their products, processes, etc.\n
      \n
      TLDR if you don’t give all 10s the employee gets in trouble and eventually fired, even for things not in their control
      """
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      date: 2023-07-14 19:56:20.0 +02:00
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  }
  +root: App\Entity\EntryComment {#4745}
  +body: "They don't deserve my opinion if they're that irresponsible with the data. I just stopped doing them when I learned that."
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}
"App\Security\Voter\UserVoter"
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      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
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      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      I think in almost all cases it is just used to reward (or more likely) punish employees through pay or continued employment. I don’t think they actually care to improve their products, processes, etc.\n
      \n
      TLDR if you don’t give all 10s the employee gets in trouble and eventually fired, even for things not in their control
      """
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  +root: App\Entity\EntryComment {#4745}
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5023
  +user: Proxies\__CG__\App\Entity\User {#5024 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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    +magazine: App\Entity\Magazine {#265}
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      I think in almost all cases it is just used to reward (or more likely) punish employees through pay or continued employment. I don’t think they actually care to improve their products, processes, etc.\n
      \n
      TLDR if you don’t give all 10s the employee gets in trouble and eventually fired, even for things not in their control
      """
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  }
  +root: App\Entity\EntryComment {#4745}
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5156
  +user: App\Entity\User {#4758 …}
  +entry: App\Entity\Entry {#2419
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +url: null
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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        I think in almost all cases it is just used to reward (or more likely) punish employees through pay or continued employment. I don’t think they actually care to improve their products, processes, etc.\n
        \n
        TLDR if you don’t give all 10s the employee gets in trouble and eventually fired, even for things not in their control
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"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5156
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        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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        I think in almost all cases it is just used to reward (or more likely) punish employees through pay or continued employment. I don’t think they actually care to improve their products, processes, etc.\n
        \n
        TLDR if you don’t give all 10s the employee gets in trouble and eventually fired, even for things not in their control
        """
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  +root: App\Entity\EntryComment {#4745}
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5156
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
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    +upVotes: 0
    +downVotes: 0
    +ranking: 1689442860
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    +apId: "https://lemmy.ml/post/2042907"
    +editedAt: null
    +createdAt: DateTimeImmutable @1689356460 {#1793
      date: 2023-07-14 19:41:00.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: App\Entity\EntryComment {#5023
    +user: Proxies\__CG__\App\Entity\User {#5024 …}
    +entry: App\Entity\Entry {#2419}
    +magazine: App\Entity\Magazine {#265}
    +image: null
    +parent: App\Entity\EntryComment {#4745
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      +entry: App\Entity\Entry {#2419}
      +magazine: App\Entity\Magazine {#265}
      +image: null
      +parent: null
      +root: null
      +body: """
        I think in almost all cases it is just used to reward (or more likely) punish employees through pay or continued employment. I don’t think they actually care to improve their products, processes, etc.\n
        \n
        TLDR if you don’t give all 10s the employee gets in trouble and eventually fired, even for things not in their control
        """
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        date: 2023-07-14 19:56:20.0 +02:00
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    }
    +root: App\Entity\EntryComment {#4745}
    +body: "They don't deserve my opinion if they're that irresponsible with the data. I just stopped doing them when I learned that."
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    +isAdult: false
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      date: 2023-07-15 01:55:54.0 +02:00
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      "@phareous@lemmy.world"
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      date: 2023-07-15 01:55:54.0 +02:00
    }
  }
  +root: App\Entity\EntryComment {#4745}
  +body: "Yeah I never do them…my time is worth something and they aren’t paying"
  +lang: "en"
  +isAdult: false
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    "@phareous@lemmy.world"
    "@wumpus@latte.isnot.coffee"
  ]
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  +createdAt: DateTimeImmutable @1689381266 {#5155
    date: 2023-07-15 02:34:26.0 +02:00
  }
}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4818
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  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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        date: 2023-07-19 08:19:56.0 +02:00
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        date: 2023-06-16 06:28:27.0 +02:00
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      date: 2023-07-14 19:41:00.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: "Either marketing itself, i.e. make the company seem more approachable by openly asking for feedback, but then mostly ignoring it. Or genuine attempt at optimising their process to improve customer satisfaction."
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    date: 2023-07-14 19:53:05.0 +02:00
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4818
  +user: App\Entity\User {#4831 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
      +rules: null
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        date: 2023-07-19 08:31:44.0 +02:00
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      +ownershipRequests: Doctrine\ORM\PersistentCollection {#233 …}
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        date: 2023-07-19 08:19:56.0 +02:00
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        date: 2023-06-16 06:28:27.0 +02:00
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
    +type: "article"
    +lang: "en"
    +isOc: false
    +hasEmbed: false
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      date: 2023-07-16 00:06:21.0 +02:00
    }
    +ip: null
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    +comments: Doctrine\ORM\PersistentCollection {#1884 …}
    +votes: Doctrine\ORM\PersistentCollection {#1973 …}
    +reports: Doctrine\ORM\PersistentCollection {#1959 …}
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    +notifications: Doctrine\ORM\PersistentCollection {#2442 …}
    +badges: Doctrine\ORM\PersistentCollection {#2440 …}
    +children: []
    -id: 1261
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    +createdAt: DateTimeImmutable @1689356460 {#1793
      date: 2023-07-14 19:41:00.0 +02:00
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  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: null
  +root: null
  +body: "Either marketing itself, i.e. make the company seem more approachable by openly asking for feedback, but then mostly ignoring it. Or genuine attempt at optimising their process to improve customer satisfaction."
  +lang: "en"
  +isAdult: false
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  +children: Doctrine\ORM\PersistentCollection {#4819 …}
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4818
  +user: App\Entity\User {#4831 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +url: null
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +image: null
  +parent: null
  +root: null
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4891
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      +name: "asklemmy@lemmy.ml"
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        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4891
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  +entry: App\Entity\Entry {#2419
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    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +parent: null
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4891
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  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
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        A loosely moderated place to ask open-ended questions\n
        \n
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        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +body: """
    Yup. This all boils down to NPS.\n
    \n
    NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
    \n
    - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
    - 7-8 - “Passive” - the employee did not go above and beyond\n
    - 9-10 - “Promoter” - the employee did okay\n
    \n
    Raises are usually 3-5% only if your NPS average is *above* 9.\n
    \n
    That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
    \n
    Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
    \n
    For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
    \n
    Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
    \n
    Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
    \n
    Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4972
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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    Yup. This all boils down to NPS.\n
    \n
    NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
    \n
    - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
    - 7-8 - “Passive” - the employee did not go above and beyond\n
    - 9-10 - “Promoter” - the employee did okay\n
    \n
    Raises are usually 3-5% only if your NPS average is *above* 9.\n
    \n
    That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
    \n
    Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
    \n
    For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
    \n
    Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
    \n
    Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
    \n
    Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
    """
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"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4972
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        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +body: """
    Yup. This all boils down to NPS.\n
    \n
    NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
    \n
    - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
    - 7-8 - “Passive” - the employee did not go above and beyond\n
    - 9-10 - “Promoter” - the employee did okay\n
    \n
    Raises are usually 3-5% only if your NPS average is *above* 9.\n
    \n
    That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
    \n
    Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
    \n
    For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
    \n
    Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
    \n
    Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
    \n
    Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
    """
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5074
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        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      +body: "Gotta have metrics by which to deny employee raises. 😔"
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    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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  +body: "That explains why support agents beg for the highest rating."
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5074
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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    }
    +root: App\Entity\EntryComment {#4891}
    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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        +body: "Gotta have metrics by which to deny employee raises. 😔"
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          date: 2023-07-14 19:44:28.0 +02:00
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      +body: """
        Yup. This all boils down to NPS.\n
        \n
        NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
        \n
        - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
        - 7-8 - “Passive” - the employee did not go above and beyond\n
        - 9-10 - “Promoter” - the employee did okay\n
        \n
        Raises are usually 3-5% only if your NPS average is *above* 9.\n
        \n
        That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
        \n
        Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
        \n
        For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
        \n
        Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
        \n
        Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
        \n
        Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
        """
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    +body: "That explains why support agents beg for the highest rating."
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  +body: """
    It’s all that BS corpo jargon. “Give 110%”, “Do better than your best”. Right, but we’re human beings, no one can be perfect all the time. They don’t care, they have you boiled down to a number.\n
    \n
    I did retail for 10 years and I’m damn happy to be done with it. Every time I get a survey though I know in my head what corporate is doing to these people, and I try my damnest to let people know how to actually let their voices be heard.\n
    \n
    Leave product reviews, reviews on Google, social media, hell talk to the media, those will all reflect the product itself. But those reviews they send you, those are for human beings just trying to scrape by.
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5174
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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        +body: "Gotta have metrics by which to deny employee raises. 😔"
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          date: 2023-07-14 19:44:28.0 +02:00
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      +root: App\Entity\EntryComment {#4891}
      +body: """
        Yup. This all boils down to NPS.\n
        \n
        NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
        \n
        - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
        - 7-8 - “Passive” - the employee did not go above and beyond\n
        - 9-10 - “Promoter” - the employee did okay\n
        \n
        Raises are usually 3-5% only if your NPS average is *above* 9.\n
        \n
        That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
        \n
        Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
        \n
        For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
        \n
        Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
        \n
        Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
        \n
        Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
        """
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    +body: "That explains why support agents beg for the highest rating."
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  +body: """
    It’s all that BS corpo jargon. “Give 110%”, “Do better than your best”. Right, but we’re human beings, no one can be perfect all the time. They don’t care, they have you boiled down to a number.\n
    \n
    I did retail for 10 years and I’m damn happy to be done with it. Every time I get a survey though I know in my head what corporate is doing to these people, and I try my damnest to let people know how to actually let their voices be heard.\n
    \n
    Leave product reviews, reviews on Google, social media, hell talk to the media, those will all reflect the product itself. But those reviews they send you, those are for human beings just trying to scrape by.
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5174
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      +root: App\Entity\EntryComment {#4891}
      +body: """
        Yup. This all boils down to NPS.\n
        \n
        NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
        \n
        - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
        - 7-8 - “Passive” - the employee did not go above and beyond\n
        - 9-10 - “Promoter” - the employee did okay\n
        \n
        Raises are usually 3-5% only if your NPS average is *above* 9.\n
        \n
        That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
        \n
        Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
        \n
        For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
        \n
        Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
        \n
        Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
        \n
        Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
        """
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    +body: "That explains why support agents beg for the highest rating."
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  +body: """
    It’s all that BS corpo jargon. “Give 110%”, “Do better than your best”. Right, but we’re human beings, no one can be perfect all the time. They don’t care, they have you boiled down to a number.\n
    \n
    I did retail for 10 years and I’m damn happy to be done with it. Every time I get a survey though I know in my head what corporate is doing to these people, and I try my damnest to let people know how to actually let their voices be heard.\n
    \n
    Leave product reviews, reviews on Google, social media, hell talk to the media, those will all reflect the product itself. But those reviews they send you, those are for human beings just trying to scrape by.
    """
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
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      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      +body: "Gotta have metrics by which to deny employee raises. 😔"
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    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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  +body: "My old job 1-8 was a 0 and 9-10 was passing. Nothing worse than hearing a customer say ‘I got a survey for you and gave you all 8s because blah blah blah…’. They honestly thought they were doing us a right by giving us 8s."
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5093
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      +body: "Gotta have metrics by which to deny employee raises. 😔"
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        date: 2023-07-14 19:44:28.0 +02:00
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    }
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    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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  +body: "My old job 1-8 was a 0 and 9-10 was passing. Nothing worse than hearing a customer say ‘I got a survey for you and gave you all 8s because blah blah blah…’. They honestly thought they were doing us a right by giving us 8s."
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}
"App\Security\Voter\UserVoter"
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      +body: "Gotta have metrics by which to deny employee raises. 😔"
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    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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  +body: "My old job 1-8 was a 0 and 9-10 was passing. Nothing worse than hearing a customer say ‘I got a survey for you and gave you all 8s because blah blah blah…’. They honestly thought they were doing us a right by giving us 8s."
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"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
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      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      +body: """
        Yup. This all boils down to NPS.\n
        \n
        NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
        \n
        - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
        - 7-8 - “Passive” - the employee did not go above and beyond\n
        - 9-10 - “Promoter” - the employee did okay\n
        \n
        Raises are usually 3-5% only if your NPS average is *above* 9.\n
        \n
        That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
        \n
        Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
        \n
        For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
        \n
        Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
        \n
        Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
        \n
        Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
        """
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    +root: App\Entity\EntryComment {#4891}
    +body: "My old job 1-8 was a 0 and 9-10 was passing. Nothing worse than hearing a customer say ‘I got a survey for you and gave you all 8s because blah blah blah…’. They honestly thought they were doing us a right by giving us 8s."
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  }
  +root: App\Entity\EntryComment {#4891}
  +body: "and corporate *knows* that’s how people think and still grade their employees on it because “you obviously could have done more”. I had one that was “Well the only perfect person was Jesus so you can’t get a 10/10”. *Okay but we’re not grading Jesus here Erma, you’re grading me, and my boss isn’t going to listen to that*"
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5193
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    +user: Proxies\__CG__\App\Entity\User {#1970 …}
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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        date: 2023-06-16 06:28:27.0 +02:00
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  +parent: App\Entity\EntryComment {#5093
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      +parent: App\Entity\EntryComment {#4891
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        +body: "Gotta have metrics by which to deny employee raises. 😔"
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          date: 2023-07-14 19:44:28.0 +02:00
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      }
      +root: App\Entity\EntryComment {#4891}
      +body: """
        Yup. This all boils down to NPS.\n
        \n
        NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
        \n
        - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
        - 7-8 - “Passive” - the employee did not go above and beyond\n
        - 9-10 - “Promoter” - the employee did okay\n
        \n
        Raises are usually 3-5% only if your NPS average is *above* 9.\n
        \n
        That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
        \n
        Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
        \n
        For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
        \n
        Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
        \n
        Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
        \n
        Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
        """
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        "@autumn@reddthat.com"
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    +root: App\Entity\EntryComment {#4891}
    +body: "My old job 1-8 was a 0 and 9-10 was passing. Nothing worse than hearing a customer say ‘I got a survey for you and gave you all 8s because blah blah blah…’. They honestly thought they were doing us a right by giving us 8s."
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      "@autumn@reddthat.com"
      "@scrubbles@poptalk.scrubbles.tech"
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  }
  +root: App\Entity\EntryComment {#4891}
  +body: "and corporate *knows* that’s how people think and still grade their employees on it because “you obviously could have done more”. I had one that was “Well the only perfect person was Jesus so you can’t get a 10/10”. *Okay but we’re not grading Jesus here Erma, you’re grading me, and my boss isn’t going to listen to that*"
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    "@autumn@reddthat.com"
    "@scrubbles@poptalk.scrubbles.tech"
    "@Hobbs@lemm.ee"
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5193
  +user: Proxies\__CG__\App\Entity\User {#4970 …}
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    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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        +body: "Gotta have metrics by which to deny employee raises. 😔"
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      +body: """
        Yup. This all boils down to NPS.\n
        \n
        NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
        \n
        - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
        - 7-8 - “Passive” - the employee did not go above and beyond\n
        - 9-10 - “Promoter” - the employee did okay\n
        \n
        Raises are usually 3-5% only if your NPS average is *above* 9.\n
        \n
        That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
        \n
        Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
        \n
        For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
        \n
        Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
        \n
        Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
        \n
        Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
        """
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    +body: "My old job 1-8 was a 0 and 9-10 was passing. Nothing worse than hearing a customer say ‘I got a survey for you and gave you all 8s because blah blah blah…’. They honestly thought they were doing us a right by giving us 8s."
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  +root: App\Entity\EntryComment {#4891}
  +body: "and corporate *knows* that’s how people think and still grade their employees on it because “you obviously could have done more”. I had one that was “Well the only perfect person was Jesus so you can’t get a 10/10”. *Okay but we’re not grading Jesus here Erma, you’re grading me, and my boss isn’t going to listen to that*"
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +url: null
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5109
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        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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"App\Security\Voter\UserVoter"
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        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
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      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      +body: "Gotta have metrics by which to deny employee raises. 😔"
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    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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  +body: "Thanks for explaining this. Everyone is getting 10s from me from now on."
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
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      +name: "asklemmy@lemmy.ml"
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      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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        date: 2023-07-14 19:44:28.0 +02:00
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    +root: App\Entity\EntryComment {#4891}
    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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    At one of my old jobs I remember getting a 9.2 out of 10 on a performance report. When they called me in for a meeting I was thinking I was getting a pat on the back. Nope. It was “you could’ve done better”. That was the day I learned to stop trying and just say fuck it at any job since then.\n
    \n
    They. Do. Not. Care. So if I’m going to be treated the same regardless if I put in 110% or 50%, then why bother?
    """
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5125
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      +body: "Gotta have metrics by which to deny employee raises. 😔"
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        date: 2023-07-14 19:44:28.0 +02:00
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    +root: App\Entity\EntryComment {#4891}
    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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      date: 2023-07-14 21:20:03.0 +02:00
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      date: 2023-07-14 21:07:56.0 +02:00
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  +root: App\Entity\EntryComment {#4891}
  +body: """
    At one of my old jobs I remember getting a 9.2 out of 10 on a performance report. When they called me in for a meeting I was thinking I was getting a pat on the back. Nope. It was “you could’ve done better”. That was the day I learned to stop trying and just say fuck it at any job since then.\n
    \n
    They. Do. Not. Care. So if I’m going to be treated the same regardless if I put in 110% or 50%, then why bother?
    """
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    date: 2023-07-15 00:05:09.0 +02:00
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5125
  +user: Proxies\__CG__\App\Entity\User {#5126 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      date: 2023-07-14 19:41:00.0 +02:00
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      +body: "Gotta have metrics by which to deny employee raises. 😔"
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        date: 2023-07-14 19:44:28.0 +02:00
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    }
    +root: App\Entity\EntryComment {#4891}
    +body: """
      Yup. This all boils down to NPS.\n
      \n
      NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
      \n
      - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
      - 7-8 - “Passive” - the employee did not go above and beyond\n
      - 9-10 - “Promoter” - the employee did okay\n
      \n
      Raises are usually 3-5% only if your NPS average is *above* 9.\n
      \n
      That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
      \n
      Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
      \n
      For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
      \n
      Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
      \n
      Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
      \n
      Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
      """
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  +root: App\Entity\EntryComment {#4891}
  +body: """
    At one of my old jobs I remember getting a 9.2 out of 10 on a performance report. When they called me in for a meeting I was thinking I was getting a pat on the back. Nope. It was “you could’ve done better”. That was the day I learned to stop trying and just say fuck it at any job since then.\n
    \n
    They. Do. Not. Care. So if I’m going to be treated the same regardless if I put in 110% or 50%, then why bother?
    """
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5208
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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        +body: "Gotta have metrics by which to deny employee raises. 😔"
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          date: 2023-07-14 19:44:28.0 +02:00
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      +body: """
        Yup. This all boils down to NPS.\n
        \n
        NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
        \n
        - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
        - 7-8 - “Passive” - the employee did not go above and beyond\n
        - 9-10 - “Promoter” - the employee did okay\n
        \n
        Raises are usually 3-5% only if your NPS average is *above* 9.\n
        \n
        That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
        \n
        Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
        \n
        For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
        \n
        Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
        \n
        Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
        \n
        Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
        """
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      At one of my old jobs I remember getting a 9.2 out of 10 on a performance report. When they called me in for a meeting I was thinking I was getting a pat on the back. Nope. It was “you could’ve done better”. That was the day I learned to stop trying and just say fuck it at any job since then.\n
      \n
      They. Do. Not. Care. So if I’m going to be treated the same regardless if I put in 110% or 50%, then why bother?
      """
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  +body: "Yup, they think they’re motivating us but anyone who has worked food service/retail knows that just demoralizes the fuck out of us. It’s rare enough when a customer actually fills out a slightly positive review, they gotta rip apart even the good ones."
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5208
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      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      +root: App\Entity\EntryComment {#4891}
      +body: """
        Yup. This all boils down to NPS.\n
        \n
        NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
        \n
        - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
        - 7-8 - “Passive” - the employee did not go above and beyond\n
        - 9-10 - “Promoter” - the employee did okay\n
        \n
        Raises are usually 3-5% only if your NPS average is *above* 9.\n
        \n
        That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
        \n
        Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
        \n
        For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
        \n
        Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
        \n
        Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
        \n
        Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
        """
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      At one of my old jobs I remember getting a 9.2 out of 10 on a performance report. When they called me in for a meeting I was thinking I was getting a pat on the back. Nope. It was “you could’ve done better”. That was the day I learned to stop trying and just say fuck it at any job since then.\n
      \n
      They. Do. Not. Care. So if I’m going to be treated the same regardless if I put in 110% or 50%, then why bother?
      """
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  +body: "Yup, they think they’re motivating us but anyone who has worked food service/retail knows that just demoralizes the fuck out of us. It’s rare enough when a customer actually fills out a slightly positive review, they gotta rip apart even the good ones."
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#5208
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  +entry: App\Entity\Entry {#2419
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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        date: 2023-06-16 06:28:27.0 +02:00
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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      date: 2023-07-14 19:41:00.0 +02:00
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  +parent: App\Entity\EntryComment {#5125
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    +parent: App\Entity\EntryComment {#4972
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        +body: "Gotta have metrics by which to deny employee raises. 😔"
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        ]
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          date: 2023-07-14 19:44:28.0 +02:00
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      }
      +root: App\Entity\EntryComment {#4891}
      +body: """
        Yup. This all boils down to NPS.\n
        \n
        NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:\n
        \n
        - 1-6 - “Detractor” - the employee was absolute shit and should be reprimanded\n
        - 7-8 - “Passive” - the employee did not go above and beyond\n
        - 9-10 - “Promoter” - the employee did okay\n
        \n
        Raises are usually 3-5% only if your NPS average is *above* 9.\n
        \n
        That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.\n
        \n
        Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”\n
        \n
        For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.\n
        \n
        Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”\n
        \n
        Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.\n
        \n
        Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
        """
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        "@autumn@reddthat.com"
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        date: 2023-07-14 21:20:03.0 +02:00
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      +createdAt: DateTimeImmutable @1689361676 {#4980
        date: 2023-07-14 21:07:56.0 +02:00
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    +root: App\Entity\EntryComment {#4891}
    +body: """
      At one of my old jobs I remember getting a 9.2 out of 10 on a performance report. When they called me in for a meeting I was thinking I was getting a pat on the back. Nope. It was “you could’ve done better”. That was the day I learned to stop trying and just say fuck it at any job since then.\n
      \n
      They. Do. Not. Care. So if I’m going to be treated the same regardless if I put in 110% or 50%, then why bother?
      """
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      "@scrubbles@poptalk.scrubbles.tech"
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  }
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  +body: "Yup, they think they’re motivating us but anyone who has worked food service/retail knows that just demoralizes the fuck out of us. It’s rare enough when a customer actually fills out a slightly positive review, they gotta rip apart even the good ones."
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}
"App\Security\Voter\UserVoter"
null
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4991
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  +entry: App\Entity\Entry {#2419
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      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
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    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
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    +user: App\Entity\User {#4904 …}
    +entry: App\Entity\Entry {#2419}
    +magazine: App\Entity\Magazine {#265}
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    +parent: null
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      date: 2023-07-14 19:44:28.0 +02:00
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  }
  +root: App\Entity\EntryComment {#4891}
  +body: "Exactly my thoughts; what was once envisioned as a personal development or quality/service improvement tool instead becomes a stick with which to beat people."
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4991
  +user: Proxies\__CG__\App\Entity\User {#4992 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
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  }
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    +user: App\Entity\User {#4904 …}
    +entry: App\Entity\Entry {#2419}
    +magazine: App\Entity\Magazine {#265}
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  }
  +root: App\Entity\EntryComment {#4891}
  +body: "Exactly my thoughts; what was once envisioned as a personal development or quality/service improvement tool instead becomes a stick with which to beat people."
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}
"App\Security\Voter\UserVoter"
App\Entity\EntryComment {#4991
  +user: Proxies\__CG__\App\Entity\User {#4992 …}
  +entry: App\Entity\Entry {#2419
    +user: Proxies\__CG__\App\Entity\User {#1970 …}
    +magazine: App\Entity\Magazine {#265
      +icon: Proxies\__CG__\App\Entity\Image {#246 …}
      +name: "asklemmy@lemmy.ml"
      +title: "asklemmy"
      +description: """
        A loosely moderated place to ask open-ended questions\n
        \n
        **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
        \n
        If your post meets the following criteria, it’s welcome here!\n
        \n
        1. Open-ended\n
        2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
        3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
        4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
        5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
        \n
        Support alternatives:\n
        \n
        - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
        - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
        - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
        \n
        ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
        """
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      -id: 9
      +apId: "asklemmy@lemmy.ml"
      +apProfileId: "https://lemmy.ml/c/asklemmy"
      +apPublicUrl: "https://lemmy.ml/c/asklemmy"
      +apFollowersUrl: "https://lemmy.ml/c/asklemmy/followers"
      +apInboxUrl: "https://lemmy.ml/inbox"
      +apDomain: "lemmy.ml"
      +apPreferredUsername: "asklemmy"
      +apDiscoverable: true
      +apManuallyApprovesFollowers: null
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      +publicKey: null
      +apFetchedAt: DateTime @1689747596 {#269
        date: 2023-07-19 08:19:56.0 +02:00
      }
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      +visibility: "visible             "
      +createdAt: DateTimeImmutable @1686889707 {#271
        date: 2023-06-16 06:28:27.0 +02:00
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    }
    +image: null
    +domain: Proxies\__CG__\App\Entity\Domain {#1915 …}
    +slug: "What-s-with-the-corporate-obsession-with-customer-feedback"
    +title: "What's with the corporate obsession with customer feedback?"
    +url: null
    +body: """
      If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.\n
      \n
      What’s with this corporate obsession with customer feedback?\n
      \n
      Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?\n
      \n
      The impression is the feedback is just discarded or ignored.
      """
    +type: "article"
    +lang: "en"
    +isOc: false
    +hasEmbed: false
    +commentCount: 28
    +favouriteCount: 65
    +score: 0
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    +sticky: false
    +lastActive: DateTime @1689458781 {#2414
      date: 2023-07-16 00:06:21.0 +02:00
    }
    +ip: null
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    +comments: Doctrine\ORM\PersistentCollection {#1884 …}
    +votes: Doctrine\ORM\PersistentCollection {#1973 …}
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    +favourites: Doctrine\ORM\PersistentCollection {#1927 …}
    +notifications: Doctrine\ORM\PersistentCollection {#2442 …}
    +badges: Doctrine\ORM\PersistentCollection {#2440 …}
    +children: []
    -id: 1261
    -titleTs: "'corpor':5 'custom':8 'feedback':9 'obsess':6"
    -bodyTs: "'act':67 'actual':64 'analyz':65 'bank':13 'button':43 'cargo':76 'carrier':12 'clever':80 'communic':37 'compani':10 'contact':3 'corpor':33,53,75 'cult':77 'custom':5,56,70 'discard':96 'email':36 'embed':42 'experi':28 'feedback':31,40,57,63,71,85,93 'flood':22 'form':48 'huge':60 'ignor':98 'impress':90 'like':20 'likewis':32 'link':45 'll':19 'market':81 'mayb':79 'obsess':54 'often':38 'onlin':47 'phone':11 'pile':61 'provid':17,30 'rate':26 'request':24 'servic':16,88 'solicit':39 'sort':73 'support':6 'tool':86 'upon':68 'util':9 'vendor':83 'via':41 'websit':34"
    +cross: false
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    +downVotes: 0
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    +visibility: "visible             "
    +apId: "https://lemmy.ml/post/2042907"
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    +createdAt: DateTimeImmutable @1689356460 {#1793
      date: 2023-07-14 19:41:00.0 +02:00
    }
  }
  +magazine: App\Entity\Magazine {#265}
  +image: null
  +parent: App\Entity\EntryComment {#4891
    +user: App\Entity\User {#4904 …}
    +entry: App\Entity\Entry {#2419}
    +magazine: App\Entity\Magazine {#265}
    +image: null
    +parent: null
    +root: null
    +body: "Gotta have metrics by which to deny employee raises. 😔"
    +lang: "en"
    +isAdult: false
    +favouriteCount: 39
    +score: 0
    +lastActive: DateTime @1689381324 {#4886
      date: 2023-07-15 02:35:24.0 +02:00
    }
    +ip: null
    +tags: null
    +mentions: [
      "@amoroso@lemmy.ml"
    ]
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    +notifications: Doctrine\ORM\PersistentCollection {#4902 …}
    -id: 16543
    -bodyTs: "'deni':7 'employe':8 'gotta':1 'metric':3 'rais':9"
    +ranking: 0
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    +visibility: "visible             "
    +apId: "https://reddthat.com/comment/793247"
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      date: 2023-07-14 19:44:28.0 +02:00
    }
  }
  +root: App\Entity\EntryComment {#4891}
  +body: "Exactly my thoughts; what was once envisioned as a personal development or quality/service improvement tool instead becomes a stick with which to beat people."
  +lang: "en"
  +isAdult: false
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    "@amoroso@lemmy.ml"
    "@autumn@reddthat.com"
  ]
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  +ranking: 0
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  +editedAt: null
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    date: 2023-07-14 20:06:36.0 +02:00
  }
}
"App\Security\Voter\UserVoter"
App\Entity\Magazine {#265
  +icon: Proxies\__CG__\App\Entity\Image {#246 …}
  +name: "asklemmy@lemmy.ml"
  +title: "asklemmy"
  +description: """
    A loosely moderated place to ask open-ended questions\n
    \n
    **[Search asklemmy](https://lemmy.ml/search?q=&type=Posts&listingType=All&communityId=8&page=1&sort=TopAll) 🔍**\n
    \n
    If your post meets the following criteria, it’s welcome here!\n
    \n
    1. Open-ended\n
    2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions\n
    3. **Not regarding using or support for Lemmy**: [context](https://lemmy.ml/post/1223478), find help in the list of support alternatives below\n
    4. Not ad nauseam inducing: please make sure it is a question that would be new to most members\n
    5. [An actual topic of discussion](https://lemmy.ml/post/1239589)\n
    \n
    Support alternatives:\n
    \n
    - [!lemmy_support@lemmy.ml](https://lemmy.ml/c/lemmy_support)\n
    - [!nostupidlemmyquestions@lemmy.dbzer0.com](https://lemmy.dbzer0.com/c/nostupidlemmyquestions)\n
    - [!selfhosted@lemmy.world](https://lemmy.world/c/selfhosted)\n
    \n
    ~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
    """
  +rules: null
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  }
  +markedForDeletionAt: null
  +tags: null
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  +ownershipRequests: Doctrine\ORM\PersistentCollection {#233 …}
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  +awards: Doctrine\ORM\PersistentCollection {#1346 …}
  +categories: Doctrine\ORM\PersistentCollection {#1823 …}
  -id: 9
  +apId: "asklemmy@lemmy.ml"
  +apProfileId: "https://lemmy.ml/c/asklemmy"
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  +apFollowersUrl: "https://lemmy.ml/c/asklemmy/followers"
  +apInboxUrl: "https://lemmy.ml/inbox"
  +apDomain: "lemmy.ml"
  +apPreferredUsername: "asklemmy"
  +apDiscoverable: true
  +apManuallyApprovesFollowers: null
  +privateKey: null
  +publicKey: null
  +apFetchedAt: DateTime @1689747596 {#269
    date: 2023-07-19 08:19:56.0 +02:00
  }
  +apDeletedAt: null
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  +visibility: "visible             "
  +createdAt: DateTimeImmutable @1686889707 {#271
    date: 2023-06-16 06:28:27.0 +02:00
  }
}
"App\Security\Voter\UserVoter"

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