Perhaps that is the case, but it also swings in the opposite direction of games being overpraised when there are glaring issues - see BG3. Bad press usually causes change a lot faster though and I find it refreshing when people actually leave negative reviews with their concerns. Although I agree there are the people who take it too far and just jump on a hate bandwagon, which ruins actual criticisms.
Don't downplay peoples valid concerns, we should strive for better performance in any game. Just because some people can put up with low framerates doesn't mean others should have to. I think 120fps at 1080p should be absolute minimum performance we should accept out of a game given the power of PCs these days.
Yesss, it's UX was the main selling point it had over competitors and why I also kept with it. It has slowly started going down hill with all these library and playlist changes they have seemingly made for no reason at all, while they keep ignoring user requested features. Will check out this spotube.