I work in the clothing space and most people are moving away from them because there's been a sudden very sharp uptick in abuse. We had a product that we made for a major retailer that have a lifetime guarantee against defects in workmanship. Certainly, there were always some consumers who'd legitimately wear it out and ask for a replacement every 5 years, but the number that would actually follow through was comparatively small.
However, the returns skyrocketed a few years ago and we actually went to the trouble of having all the product collected and shipped back to us so we could analyze it.
Lots of it was filthy like consumers would get it dirty and then return it rather than washing it
A significant portion was different products, some even from other stores. I guess store employees aren't willing to push back on customers, and frankly, I don't blame them
Some were weirdly damaged - we've been in this industry a long time and know what normal wear looks like and know exactly where holes are going to show up if a product is badly made. I've seen things that were obviously cut with scissors or looked like they'd been dragged across concrete.
A good chunk looked brand new, perhaps people bought it for a weekend event and returned it. Certainly, they could be dissatisfied with the purchase, but that typically only amounts to 1-2% of our buyers.
I don't really understand the shift, but it really feels like a few shitty people ruining a good thing for everyone else.