Starglasses, 1 year ago (edited 1 year ago)

Being prepared like your library card is one, definitely. Always be polite. Always. If they’re grumpy, it’s something that happened in their life. Could be their boss is crappy, someone flipped them off, etc. It’s not about you, so injecting kindness would really help make their day better.

Be prepared and kind. Again. It really is the best way to make things go smoothly.

Those two, prepared and kindness/politeness, are really it if you think about it.