We have a website application and we don’t have a mobile app. At least once a week we get a support ticket from someone asking why we don’t have an app.
We reply that the site is fully responsive and to just use the site through their mobile browser. But people don’t like this. They want an app.
People are morons but some non technical ones seem to genuinely prefer an “app” even if it is just a web view hybrid one.
We’ll probably have to cave and provide it eventually.