His advice is fantastic but I have to mention 1 thing… HP is TERRIBLE. I’m a repair technician and we get so many of these damn things, it’s like 10% to 20% of our business, and we repair iPhones, androids, iPads, Mac’s, PC desktops, laptops, gaming PCs and even vintage computers.
This is because of how HP laptops are designed. All of the components and hinge assembly are attached to this thin flimsy plastic palm rest, it has the rigidity of a wet newspaper. During use, opening and closing, the plastic flexes constantly and over time the plastic gives, snaps and the laptop can no longer stay open.
Not only do they break frequently but the repair is expensive. Since everything is attached to the palm rest a technician needs to gut, then reinstall every component onto a new palm rest. Around 1-2 hours. Troubleshooting and testing afterwards also takes longer, as every component has been “fooled around with” there’s a high likelihood for mistakes.
It stings when I have to tell customers that the repair for their $500 laptop is like 250 or 300$.