teawrecks, 8 months ago

I had a System76 10 years ago. The customer service was excellent (several months after receiving my laptop, they sent me a replacement keyboard, because they didn’t like the one it shipped with). The build quality was meh, it was a plastic body and didn’t hold up well to wear and tear, but it’s in my closet and still works. I haven’t tried their aluminum bodies.

I now have a Framework. It arrived with trackpad issues, and one of the HDMI adapters didn’t work at all. They shipped me replacements for both at no cost to me (except time). It’s been nice knowing that any other issues I do have can be replaced piecewise. Also I like that the webcam/mic have physical kill switches.