I don’t run a directly customer facing department anymore, but when I ran electronics I got to be both the employee that didn’t know much, and the one that tells you more than you asked for.
I went to college for network admin, but never actually landed a career in it because COVID hit right after I graduated. I’ve done a bit of everything with computers and can speak to a lot of things.
But I haven’t used every electronic device we sold or have even basic knowledge of some of them, so I had to fall back on “Well, a lot of people buy this one, so there’s probably something nice happening there.”