Even Google was giving people full refunds for all games that were bought on Stadia when they gave up on that. I can’t imagine that the total refunds would even be that bad for Sony given the increases they made for PSN prices. Would at least come across as at least pretending to “do right” to keep some level of trust from the people that have been buying non-game media from them. It would all be just a PR thing with some loss of current money for future money. Maybe even just offer a free amount of credit for getting some shows/movies from the Sony owned studios.
But since Sony is currently the number one, they will keep on their fuck shit until Microsoft or Nintendo are able to pull some big push. Playstation really only does kind of cool shit for customers when they aren’t in the lead.