I went to ask nicely for help from their support department and got a development build for one of their routers. Not only was it an ancient version of OpenWRT with the myriad of unpatched vulnerabilities, but it had absolutely dumb/weird configurations like the Wi-Fi password being a user account password exposed to a patched up SSH daemon with shell /bin/false. Just a whole lot of why and an obvious lack of care put into the software.
Their devices function… Most of the time. That’s about all that’s redeeming.