I am not sure as I did not test this one. Maybe you can go in person and get a worker to get you access to the kiosk through your account to print the card. It is one of those massive chains with gyms in every corner. I think that by now they rely on their digital infrastructure and many of their workers are not trained to handle uncommon situations. At least I get that from some of my experiences, but I could be wrong, maybe if I would have called them could have helped me with this. It was just easier to get the app into my old phone, print a card, delete the app.