They both represent the company. The company came on strong all ban-hammery, the news flashed around, his repo got forked over a thousand times in a matter of hours.
Haier found themselves on the defensive suddenly, so they got one of their engineers to play nice.
They now know they have 300k users who are pissed at them. People are choosing other products over this already.
Fuck them. With a pineapple. Corporations aren’t people, I owe them no consideration, no courtesy, especially when they act like this.