To add on to this, having people complain, while not good exactly, is a state that can be worked with. It means that the engagement is still there. Like, to put this in the context of D+, it means that people are still watching the shows to know what to complain about. You won’t see me complaining about Star Wars anymore, for instance, because I stopped caring at all after TLJ. There’s so much other stuff out there that I don’t see any point in signing up for D+ to watch Star Wars, and ultimately that hurts Disney more than me continuing to watch while bitching about it.