The battery life and speakers will certainly be model dependent. The quality of the machine I received and the lackluster support, given the price I paid, are what I find most frustrating. The computer would be fine for ~$600, but I paid over $1000. I paid a premium expecting System76 to hold themselves to a high standard, and so far, they’ve let me down in multiple ways.
I do recognize with a different model, the experience could be 180°, but if buying from them is a roll-of-the-dice, for me personally, that’s enough to buy from someone else next time.
I would not recommend them. I bought a Galago Pro in 2020, and it’s been a huge disappointment. Pop!_OS was very buggy, and their support was not helpful. I ultimately installed Ubuntu, and it’s now significantly more stable, but I’m left asking the question “why did I pay a premium for a clevo, when I’m not getting anything out of the custom software or support?”
Even with Ubuntu, it’s not a good laptop. The speakers are worse than my phone, a fully charged battery will die completely in less than a day when the laptop is suspended, it runs unbelievably hot. As a developer who depends on this machine for daily work, it’s been intensely frustrating.