I think this is a training issue that needs to be resolved at the Helpdesk level. I understand that nobody is perfect but if you keep seeing tickets like that - Helpdesk managers need to update their training modules and start tweaking the Helpdesk system to have service requests go to the proper groups. Incident tickets are another story but that’s where the training comes in.
You’re a Systems Administrator, but Google Tier 2 issues, do you provide break fix support? I thought as a SA you would be working behind the scenes on systems (apps), servers, etc.
Man, i joined lemmy about 2 months ago and because there are no free apps for reddit i haven’t logged on there since then. Once people understand the instances they will feel at home.
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