Oh yeah. I firmly believe every single American should be forced to work either retail or food service for 1 year. Maybe it’ll teach them some goddamn empathy.
My worst was working for Best Buy. One Christmas someone’s hellspawn decided that if he didn’t get a new PlayStation he was going to knock over the DVDs. All of them. It was like a cartoon; he just sprinted down the aisle with his arm out cackling like a tiny Joker.
I’ve been encountering fewer and fewer of those that still work lately. Most IVR systems I’ve interacted with just disconnect you if they can’t understand your input.