It has already been said but the company is complying in the sense that it is providing a solution whereby you can delete your account. That said, where you are unable to follow that process, they should offer you the same ability via email. Each company does things slightly differently but I would hazard a guess that an email stating that you find it more reasonable for the action to be carried out via email, they would be likely to comply.
The reasons why companies put these in place is simply to avoid mass requests for deletion and, as stated, to also protect you.
While email spoofing has been mentioned, it is somewhat unlikely anyone would send a request for deletion after spoofing your email, yet, it is not impossible.
I read the linked post and it got me thinking of a lot of the posts I typically see around Linux. Most of them that are seeking support are very distro focussed; what is the best distro for this, what distro should I choose, etc....
Is this even legal? Hiding data deletion behind login (after email request) (lemmy.dbzer0.com)
I wanted to delete my old oppo id account, and to do that I’ll need to login into it, but I don’t know the password....
Use cases over 'distro' discussions (lemmy.ml)
I read the linked post and it got me thinking of a lot of the posts I typically see around Linux. Most of them that are seeking support are very distro focussed; what is the best distro for this, what distro should I choose, etc....