They’re the same as any other megacorp, no better or worse.
There are two things (or two aspects of the same one problem) I dislike about them specifically though:
The Google account bundles together too many disparate services - which means if their bots decide to arbitrarily block you for some reason, that affects your email, photo backup, YouTube account, Drive, phone, docs, etc.
They have no usable support. Whenever something bad happens, your only recourse is to complain about it on Twitter and hope it blows up enough that someone with power to change things will notice it and manually review the decision. Otherwise you’re stuck in bot support hell. Many such cases.
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