The number of people who fail to recognize what it (typically) means when an issue magically disappears while Simone is looking over their shoulder is absurd.
My kid sister is the same way. Bought her a quest 3 for her bday. Took 3 days to get up and running because a) she had no idea what her meta account passwords were… had always just logged in on her phone… and b) none of the forgot password functions worked because she never cleared her Gmail mailbox so it had filled up and bounced previous facebook emails landing her on their internal do not send list.