JoeyJoeJoeJr

@JoeyJoeJoeJr@lemmy.ml

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JoeyJoeJoeJr, (edited )

I currently have a System76 laptop, and sincerely regret my purchase. When I purchased it, the Framework was not out yet - I wanted to support a company that supports right-to-repair, and figured since they controlled the hardware, firmware, and software (Pop!_OS), it would be a good, stable experience. It has not been, and support has generally been poor. I know other people have had better experiences than I have, but personally, I won’t be buying from them again.

I haven’t personally used Purism, but former co-workers spoke really poorly of them. They were trying to buy a big batch for work, and said the build quality was awful. Additionally: youtu.be/wKegmu0V75s

JoeyJoeJoeJr,

My usb-c ports can be a little touchy, too. The SD card slot is also really bad - the card has to be positioned perfectly to slide in, or it jams. I’m also upset that the usb-c port can only be used for charging after a full boot. It cannot be used to perform firmware updates, or even to do a ram test. This means day-to-day, usb-c can be used, but I have to keep track of the barrel charger, just in case. This, of course, was not specified on the product details page (nor, I think, that only one of the two usb-c ports could be used for charging - it’s possible I overlooked that, but still frustrating on an expensive laptop that lists usb-c charging as a feature).

JoeyJoeJoeJr,

You might get lucky. Based on support.system76.com/articles/system-firmware/, it doesn’t seem to be all models. Note however that the list is out-of-date; my galp5 is not listed, but does not work. Fortunately, I found this out doing a RAM check, and not a firmware upgrade.

JoeyJoeJoeJr,

Not sure what landscape features you’re looking for, but I’ve been pretty happy with Voyager. I switched from liftoff/jerboa after lemmy.ml took the 0.19 update and they broke. It’s been good enough that I think even if the others hadn’t broken, I’d still choose Voyager over them.

JoeyJoeJoeJr,

I would not recommend them. I bought a Galago Pro in 2020, and it’s been a huge disappointment. Pop!_OS was very buggy, and their support was not helpful. I ultimately installed Ubuntu, and it’s now significantly more stable, but I’m left asking the question “why did I pay a premium for a clevo, when I’m not getting anything out of the custom software or support?”

Even with Ubuntu, it’s not a good laptop. The speakers are worse than my phone, a fully charged battery will die completely in less than a day when the laptop is suspended, it runs unbelievably hot. As a developer who depends on this machine for daily work, it’s been intensely frustrating.

JoeyJoeJoeJr,

The battery life and speakers will certainly be model dependent. The quality of the machine I received and the lackluster support, given the price I paid, are what I find most frustrating. The computer would be fine for ~$600, but I paid over $1000. I paid a premium expecting System76 to hold themselves to a high standard, and so far, they’ve let me down in multiple ways.

I do recognize with a different model, the experience could be 180°, but if buying from them is a roll-of-the-dice, for me personally, that’s enough to buy from someone else next time.

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