Hey person, I was in tech support for about 6 different companies, over 8 years. I left that to become a consultant. Best move, for me. It’s a lot like TS but you earn more and make money for the company, instead of being a cost center.
I taught myself some coding before I got my first job. JS and web technologies in my case. If you’ve been successful in TS for years, you could do this next.