Help!!! Ptptn first class waiver, 4 months past the deadline.

I just realised I am eligible for Ptptn first class loan waiver but one of the requirements stated that the application must be submitted within 12 months from the convocation date. I got straight up rejected by the system. It is now 16 months from the convocation date. Damnnnnn, this waiver could mean so much to me....