Semi-Hemi-Demigod, 1 year ago NPS is a way for lazy managers to avoid having to actually interact with customers. There's no way one number can encapsulate how a customer feels, but they're going to try because it's easier and cheaper.
NPS is a way for lazy managers to avoid having to actually interact with customers. There's no way one number can encapsulate how a customer feels, but they're going to try because it's easier and cheaper.