NaibofTabr, 1 year ago (edited 4 months ago)

Yes, it is damage control. That’s OK.

The whole point of spreading the word about an incident like this is to get public attention on it, and make the company realize that the way they’ve handled things was bad.

A letter like this indicates that they’ve realized they fucked up and they want to do things differently going forward. That doesn’t mean they’re suddenly trustworthy, but it does mean they can be negotiated with.

The correct response is to accept the offer of working together. We want to encourage companies to be cooperative and discourage insular, proprietary behavior. If you slap away the offered hand then you discourage future cooperation, and now you’re the roadblock to developing an open system.

When you start getting the results that you want, don’t respond with further hostility.