Are you intentionaly using NTFS for compatibility with another machine? If not, I’d use a Linux native filesystem like xfs or ext4 and add it to /etc/fstab
Have them check with their University if they do any Linux support. If they do - use one of the distros they support so they might possibly have KB articles about accessing University recourses from Linux.
Source: am Linux admin at a University that writes such documentation. I have seen exactly the Eduroam issue you mention and came up with an Ubuntu workaround for example.