Have them check with their University if they do any Linux support. If they do - use one of the distros they support so they might possibly have KB articles about accessing University recourses from Linux.
Source: am Linux admin at a University that writes such documentation. I have seen exactly the Eduroam issue you mention and came up with an Ubuntu workaround for example.
Are you intentionaly using NTFS for compatibility with another machine? If not, I’d use a Linux native filesystem like xfs or ext4 and add it to /etc/fstab