Semi-Hemi-Demigod

@Semi-Hemi-Demigod@kbin.social

I'm just this guy, you know?

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What's with the corporate obsession with customer feedback?

If you contact the customer support of your utility company, phone carrier, bank, or other service provider you’ll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms....

Semi-Hemi-Demigod, 2 years ago

NPS is a way for lazy managers to avoid having to actually interact with customers. There's no way one number can encapsulate how a customer feels, but they're going to try because it's easier and cheaper.

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