Oh yeah, the app is probably even more convenient, especially with the pre-checkin, and the hygiene too, but there is no way I’m using that tracking bundle 😂. When I was born, nobody was counting how many burgers I was eating, and I’m not going to allow that to change. It’s a shame too because they hide all the actually good deals in the app, the ones that make eating there actually affordable, so I find myself not even going to eat there anymore. I feel like a rube paying the full price. Probably better for me in the long run anyway.
I don’t see why you are being so stubborn about this. If you don’t like the numbers I gave you because “you can still go up to the counter and get a real person” it’s an easy adjustment to make that tells the same story: before kiosks = 5 people working 75% at food and 25% at register, after kiosks = 4 people working 95% at food 5% at register. The conclusion is the same - your claim that automation does not eliminate positions is simply incorrect. I thought maybe you had some insider knowledge on mandatory staffing levels, but it seems you are just bad at math. Everyone else in these comments was arguing about jobs disappearing (not me! I only wanted to show off the cool cashbox) - it must have been really confusing to see all those people upset about something which you can’t even comprehend as a problem.
You really don’t see the difference between 5 people working, spending 80% of time making food and 20% floating at register, versus 4 people working 100% making food serving the same total number of customers now that registers have been nearly entirely replaced by kiosks and apps?
How can you be sure it doesn’t eliminate positions? Is there some rule that states “every franchise must be staffed by exactly 8 people at all times”? Seems more likely to me the schedules will be adjusted until every worker is still occupied 100% of the time.
I’d personally prefer to focus on making food too, but there could be others who actually prefer manning the register.
We can keep the supermarket cashiers, we just have to demand it. Always choose the full-service line, and complain loudly if there are not enough cashiers to keep the line short, scoff at any suggestion to use the self-checkout and demand to speak to a manager and corporate. As I said elsewhere, one person can only do so much, but when a million people keep doing it the mountain will have to move. I feel personally responsible for the installation of these cashboxes by insisting to pay in cash every single time for the past several years.
Literally starving to death is more difficult nowadays than in the past, but every society is still structured around the idea that you must be doing something wrong if you are not employed. Food, housing, healthcare, all tied to employment, and the substitutes they maybe give you are designed to only barely keep you alive until you find more employment.
Yes, every job that has become obsolete in the past due to automation has been replaced with a new kind of job, many of which could not have even been imagined before. We don’t have buggy whip manufacturers, but we do have programmers. But that doesn’t mean that will continue always. Jobs that disappear now or in the near future may never get replaced. And many jobs that exist now, I’d argue, are totally bullshit already, and we don’t need more of them. We as a society need to reassess our expectations for 100% employment and better reallocate resources according to the new norms.
Instead of “smashing the robots”, may I interest you in “eating the rich” option? It looks like you have been thinking a lot of smashing, but not enough about eating. Remember your priorities!
They’ve been the most vocal opponent to $15 minimum wage increase in New York, which I’ve always found odd, since they’d be the ones to most benefit from it via competitive advantage, as you said, due to economies of scale. They’ve been making threats the entire time “We’ll replace cashier with computers! If you raise the wage, we’ll totally do it, you’ll see!” and I’m like “Dude, if you had the capability to do it, you gonna do it either way anyway, why you extorting us?”
I guess the smaller competitor restaurants will need to get kiosks as well. They can’t develop their own in-house technology like the big chains do, but they can still purchase 3rd-party ready solutions, like all of them have already done with online ordering. Slightly more expensive to use 3rd party, but that’s economies of scale for ya.
This is a different situation than self-checkout at supermarkets. There yes you could argue a cashier who is experienced with scanning items all day and has access to a fully-featured POS can scan all your items faster and more efficiently than you could ever do on that locked-down self-checkout pos, and owners who take away cashiers are purely saving money at the expense of your time. But here you yourself have to communicate your order either way. I much prefer to browse at my leisure and tap at pictures rather than shouting my order 3 times while there is an impatient line behind me.
All good points! When these kiosks started out, they were ridiculously laggy, way more than a simple GUI had any right to be, as if every tap and swipe had to be proxied through New Zealand. Thankfully the lag has been solved in one of the interface updates since.
The upsell spam is still annoying, but having used the interface a couple times I have become the Neo of offer dodging. Tap tap tap (No I don’t want to log in. Yes I am sure I don’t want to log in. No, I don’t want to make it a meal. No I don’t want to add a soda or side of nuggets. Checkout. Cancel payment. Done!) Would be better without, but currently manageable. As others have mentioned, they already managed to fuck up the tableau screens above the counter by having the images move around, so that if you want to know how much a medium fry would cost you have to wait through 30 seconds of slideshow first, and then not miss the 2 seconds that the price is actually on screen. The kiosk is actually the winner for me here.
The waiting in line to pay cash was my last problem, which is why I got excited to see these automatic cashboxes installed. Money goes in, food comes out.
To be fair, it is literally true that I am at least partially responsible, even if only by one part in a million. If there were a million people like me, and we each individually and separately decided to refuse to use the kiosk and demanded to be served by a human cashier and left the store if one was not immediately available, the owners would have no choice but to keep the humans. I just happen to like the kiosks because I am not a luddite.
machines here have 2 options side by side on the screen for you to select how you want to pay - cash at the counter or card at the machine
Good to know, thanks! It used to be this way here too, but they stopped displaying the “cash at counter” option on the screen entirely after one of the interface redesigns. What they really want to force you to do is use the app all the time, so they can have better tracking and would have no need for cashiers OR kiosks.