raubarno, 1 year ago

This practice comes from Japan. In 1980s, certain companies, like Toyota, understood the importance of product and process quality. And one of the practices to ensure that everyone is ‘on the same ground’, and that the product under development would surely satisfy the consumer’s needs, was close communication between the stakeholders and receiving the feedback.

Long story short, it was part of their broader ‘Quality first’ strategy. However, it is only viable if the organisation is properly managed, and all Quality management things are put into practice (the hardest part).

This is just my understanding from a book I read during my free time. My knowledge may be incorrect.