Radarr/Plex Files Randomly Gone

I just went to watch a movie and my server said it wasn’t there, so I went and check the PC folders and all of my movies are gone. Not in any of the recycling bins, not anywhere, just gone. What would have caused this? How do I stop it from happening again? It’s been working fine for months then this just happened.

Darkassassin07,
@Darkassassin07@lemmy.ca avatar

Do any of your plex users have the permissions required to delete files?

Radarr doesn’t delete video files unless replacing them with a new one, or commanded to delete them. It will delete related metadata files like images, subtitles, and nfo when it thinks a video file has been deleted though.

Your logs repeat with root folder ‘E:/Movies’ was not found while trying to import new media, but doesn’t mention anything else. Does that folder still exist, or was it also deleted? All your movies, or just some? Were other libraries modified? (tv shows)

Heggico,

Is it all on a single drive? The logs mention E:/Movies missing.

The E indicates a different drive, if you’re in windows. So is that disk still available?

AlexanderTheGreat,
@AlexanderTheGreat@lemmy.world avatar

I have movies and anime on one drive and tv shows on another. E is still available

BeefHouse,
@BeefHouse@lemmy.world avatar

Radarr has a setting which will delete files when a movie becomes unmonitored. By any chance did you recently unmonitor everything or make a change to whole directory like rescanning ?

Elkenders,

Eek where is this setting? I see the setting to unmonitor when deleted but not the other way around.

wccrawford,

Like you, I don’t see that setting, and only see the one you see. I don’t think it exists. I think they just had it backwards.

It makes no sense to delete movie files when clicking unmonitor.

AlexanderTheGreat,
@AlexanderTheGreat@lemmy.world avatar

I did unmonitor everything recently. For fuck sakes didn’t know it did that. Just thought what’s the point in monitoring the movies if they’re all how I want them. Apparently I fucked myself.

Elkenders,

Maybe you’ve seen the comments above but might not be the case.

BeefHouse,
@BeefHouse@lemmy.world avatar

Second guessing myself now but I remember finding such a setting (in addition to the reverse… Unmonitoring if deleted from disk), and thought it sounded dangerous… but it was disabled by default from memory.

One other thing is that Radarr has a recycle bin… I think 7 days retention by default. I’ve never checked it myself but maybe you can get your stuff back from there?

Of course if it’s empty then I guess Radarr didn’t delete them.

Xavier,

I’m not sure, the logs only mention E:\Movies folder is missing or not being available/accessible (permission issues? Wrong hard drive?).

Something may have happened before the logs were made, or by another application/service service running on your system.

Hopefully it will help you find the source of the error.

AlexanderTheGreat,
@AlexanderTheGreat@lemmy.world avatar

Here’s a link to the last few logs

…google.com/…/1-XXanIlVfbpry3Qopf_Gtw3KrjsVLavY

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