I was in a national park this past weekend. Beautiful scenery, gorgeous vistas, and the clearest air anyone could ask for.
Until some jerkass decided it was the perfect time to light up on the trail and then flick his cigarette into the woods. During fire season. Fucking asshole.
You’re being downvoted because you’re right. I’ve had people argue that EVs still aren’t a good alternative because they may require a bit more effort every once in a while. Like, charging for 30 minutes at a charger on a long road trip vs just gassing up. Other than that they are pretty much a drop in alternative and people still balk at them.
Then trying to get them to use public transit instead? Doesn’t even matter if it’s more convenient, they’re stuck in their ways and will refuse to change ever.
Get out of your ruts people. Just because “this is the way things are” doesn’t mean it’s the best way. Ffs the amount of midwesterners who come to my city to visit and think we’re being “unsafe” by using the train, just get out of your mindsets.
Yep, Google decided it was too complicated and removed it all. Dont know how it was too complicated, people just wouldn’t use it if they didn’t know about it. They felt “natural language” would be more useful. Bullshit, I search for “foo and bar” it’ll return me results for foo and ignore the rest
Temu is just driving the social media impulse “buy buy buy you need it buy it now!!” Culture when in reality their stuff is crap, and even for the cheap prices… You probably weren’t going to buy it anyway. They are really striving in being a shitty company that’s bad for us and the planet.
Good video here that explains more of how they’re just manipulating us to buy more: youtu.be/7hGD5Cz_now
TikTok and them just fuel each other to create fake fomo and it’s so crappy. They target kids so hard and take advantage of them wanting to fit in, and get them to just spend money on crap they didn’t need to buy anyway. Not to mention they’ve pushed fashion cycles to be faster to make people think that top they bought 2 months ago is useless and should be thrown out.
Yup, they think they’re motivating us but anyone who has worked food service/retail knows that just demoralizes the fuck out of us. It’s rare enough when a customer actually fills out a slightly positive review, they gotta rip apart even the good ones.
and corporate knows that’s how people think and still grade their employees on it because “you obviously could have done more”. I had one that was “Well the only perfect person was Jesus so you can’t get a 10/10”. Okay but we’re not grading Jesus here Erma, you’re grading me, and my boss isn’t going to listen to that
It’s all that BS corpo jargon. “Give 110%”, “Do better than your best”. Right, but we’re human beings, no one can be perfect all the time. They don’t care, they have you boiled down to a number.
I did retail for 10 years and I’m damn happy to be done with it. Every time I get a survey though I know in my head what corporate is doing to these people, and I try my damnest to let people know how to actually let their voices be heard.
Leave product reviews, reviews on Google, social media, hell talk to the media, those will all reflect the product itself. But those reviews they send you, those are for human beings just trying to scrape by.
NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:
1-6 - “Detractor” - the employee was absolute shit and should be reprimanded
7-8 - “Passive” - the employee did not go above and beyond
9-10 - “Promoter” - the employee did okay
Raises are usually 3-5% only if your NPS average is above 9.
That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.
Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”
For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.
Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”
Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.
Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.