I have seen people argue that "they are pretty intricate and expensive things to use only for the purposes of knitting gloves. ". To them, I would like to submit my wife’s $1100 sewing machine that definitely gets used, and isn’t just some weird status symbol among creative types.
And my point is that support and service desk IT people DO call themselves engineers. The guy above us did so. So if it were insulting, they sure they wouldn’t identify that way.
It’s exactly this. No one complains when IT infrastructure engineers design and build systems and call themselves engineers, even though they don’t have a PE certification. So if they can do it, why not support staff?
I have been downvoted to hell for what I’m about to say, but I’m going to say it again anyway.
IT support people are now called engineers. No, I don’t like it. No it’s not proper “engineering”. Yes, language evolves and there’s nothing we can do about it. If that’s a problem for people, I recommend screaming into the void. It doesn’t help, but you feel better after a while.