I had a System76 10 years ago. The customer service was excellent (several months after receiving my laptop, they sent me a replacement keyboard, because they didn’t like the one it shipped with). The build quality was meh, it was a plastic body and didn’t hold up well to wear and tear, but it’s in my closet and still works. I haven’t tried their aluminum bodies.
I now have a Framework. It arrived with trackpad issues, and one of the HDMI adapters didn’t work at all. They shipped me replacements for both at no cost to me (except time). It’s been nice knowing that any other issues I do have can be replaced piecewise. Also I like that the webcam/mic have physical kill switches.
Very nice to read this feedback. I’m very sold to Framework after all the great things posted here. An impeccable customer support like the one you describe means a lot about a company.
I currently have a System76 laptop, and sincerely regret my purchase. When I purchased it, the Framework was not out yet - I wanted to support a company that supports right-to-repair, and figured since they controlled the hardware, firmware, and software (Pop!_OS), it would be a good, stable experience. It has not been, and support has generally been poor. I know other people have had better experiences than I have, but personally, I won’t be buying from them again.
I haven’t personally used Purism, but former co-workers spoke really poorly of them. They were trying to buy a big batch for work, and said the build quality was awful. Additionally: youtu.be/wKegmu0V75s
I have one problem with my s76, the usb c port rly sucks. Other than that the laptop runs very well but something so simple shouldnt be an issue imo there are some build quality issues going on…
My usb-c ports can be a little touchy, too. The SD card slot is also really bad - the card has to be positioned perfectly to slide in, or it jams. I’m also upset that the usb-c port can only be used for charging after a full boot. It cannot be used to perform firmware updates, or even to do a ram test. This means day-to-day, usb-c can be used, but I have to keep track of the barrel charger, just in case. This, of course, was not specified on the product details page (nor, I think, that only one of the two usb-c ports could be used for charging - it’s possible I overlooked that, but still frustrating on an expensive laptop that lists usb-c charging as a feature).
Dang, I did not even realize that about the usb c port only being usable after a full boot, since I just got it. I need to find out where I put that barrel charger. Haven’t tested the sd card slot yet but will try and report back.
You might get lucky. Based on support.system76.com/articles/system-firmware/, it doesn’t seem to be all models. Note however that the list is out-of-date; my galp5 is not listed, but does not work. Fortunately, I found this out doing a RAM check, and not a firmware upgrade.
Weirdly, my (five year old) Microsoft Surface runs Ubuntu perfectly. (Edit to clarify, after some initial hassle.)
I’m eying a Framework 16 next.
Edit: To clarify, I would not recommend purchasing a Microsoft Surface to put Linux on it. As others have pointed out, it’s not the smoothest setup experience.
If anyone already has a Surface and wants to extend it’s life with Linux, that I recommend wholeheartedly. With the disclaimer that there was some weird nerdy deep-dive extra setup needed.
Certain surface models run linux fine, but I wouldn’t recommended it as a linux laptop as it requires solving several issues before you get a working computer.
By memory it had a Firefox extension it installed and relied on to make a few things slightly smoother like h264 video, but that was a good decade ago and Mint today doesn’t like you said
Thanks so much! I never found that thread. Only another guy complaining about the same thing…I just ran the command, hopefully it won’t do that crap anymore.
Don’t use Tiny Core Linux. The wiki is a mess of articles for two different versions, neither of which is the current one. Sign-up to the forum has been broken for years and the owner seems to like it that way because the same happened when he created Damn Small Linux.
The reason why I gave Linux a serious look was due to how lightweight it can be and how it can make crappy hardware run fast.
It’s like taking a 0.66L 3-cylinder engine from a big SUV (Windows) to a motorcycle (lightweight Linux distro). And then it does 0-60 in under 4 seconds (the system runs super fast).
Agreed. Windows’ HDR support is rough. It’s fine for gaming, but you can’t display SDR and HDR content together like MacOS. I think that’s why Apple holds a big part of the market for creatives.
If I would not get so many old computing devices that fulfill my needs (I don’t game on PC/Linux) I guess I’d buy one of those. I live in Switzerland and having a german company for support would be superior to me. And I heard that build quality should be great 😇 😂I guess I’d really like to have one, but as I said, for my needs, my macbookpro5,3 running arch does the job.
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