Do you expect them to jeopardize their bonuses by spending money on human beings to support customers? Then you’ll probably want them to keep them employed for more than a few months so they can actually become good at their jobs and familiar with the products.
Right up there with customer service lines that just have menus of canned responses that don’t address your need. No, I don’t need to hear your hours, I don’t need to know where you are, I can find all of that online. I need to talk to a human being.
Fellow Xer here. My optometrist fitted me for my first pair of glasses for reading and said “welcome to your 40s”. I keep a cheap pair in every room and the nice prescription ones in my home/work offices.
Your brain deliberately forgets trivial stuff. Do you really need to remember every lunch you had? Same goes for all the mundane stuff in history.
On the other hand so little of the mundane stuff was recorded that when we do see it it can be a window into how people actually lived, like Samuel Pepys diary. The daily stuff was so accepted as boring and common knowledge that it wasn’t considered worth recording.