You still need your chatbot to stick to business rules and act like a real customer service rep, and that’s incredibly hard to accomplish with generative models
Isn’t that what, for instance, OpenAI’s embeddings are for?
My opinion right now is that companies want you to believe they are 100% capable of replacing humans
Probably, but at the moment they can only do it partially.
They are replacing them because they are greedy cunts, not because they are replaceable.
I partially agree. I mean, they are greedy cunts but some tasks like translating from/to certain languages can be easily done even with the free ChatGPT demo with better results than Google Translate, so human translators are unfortunately becoming quite replaceable.
see employee salaries as anything but a line item to minimize
YES. With and without AI in the mix, anything to maximize benefits. Companies would have a full workforce formed by unpaid slaves if they could. Many companies get rid of their oldest and best paid employees to replace them with cheaper ones. Videogame studios fired employees right after a new game was finished just so they didn’t have to pay any benefits to the devs. We are nothing but a medium to make the top execs of a company richer.