Sadly, you give us too far much credit. “I’m sorry” not only expresses empathy, but can be construed by rich lawyers as an admission of guilt that can allow legal proceedings to move forward, to do things like garnish your wages until you can prove your innocence, or rather die trying - hence the companies will not even say that much. :-(
Likewise, that is a lot of yellow in the background there, and ink is expensive so… :-(
On the bright side, Lemmy is free, and fun, so that’s something? :-)