It was Eva Saxl. She had fled the Nazis from Czechoslovakia only to find herself under Japanese occupation in Shanghai. From the Wikipedia article, it seems like she extracted the insulin from water buffalo pancreas. I’m not sure if that counts as homebrewing. When I think of homebrew insulin, I think of actually manufacturing it by fermenting specialized yeast as opposed to harvesting it from animals. I don’t think there’s anything wrong with that, but it isn’t really the same.
NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:
1-6 - “Detractor” - the employee was absolute shit and should be reprimanded
7-8 - “Passive” - the employee did not go above and beyond
9-10 - “Promoter” - the employee did okay
Raises are usually 3-5% only if your NPS average is above 9.
That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.
Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”
For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.
Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”
Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.
Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
It’s all that BS corpo jargon. “Give 110%”, “Do better than your best”. Right, but we’re human beings, no one can be perfect all the time. They don’t care, they have you boiled down to a number.
I did retail for 10 years and I’m damn happy to be done with it. Every time I get a survey though I know in my head what corporate is doing to these people, and I try my damnest to let people know how to actually let their voices be heard.
Leave product reviews, reviews on Google, social media, hell talk to the media, those will all reflect the product itself. But those reviews they send you, those are for human beings just trying to scrape by.
My old job 1-8 was a 0 and 9-10 was passing. Nothing worse than hearing a customer say ‘I got a survey for you and gave you all 8s because blah blah blah…’. They honestly thought they were doing us a right by giving us 8s.
and corporate knows that’s how people think and still grade their employees on it because “you obviously could have done more”. I had one that was “Well the only perfect person was Jesus so you can’t get a 10/10”. Okay but we’re not grading Jesus here Erma, you’re grading me, and my boss isn’t going to listen to that
At one of my old jobs I remember getting a 9.2 out of 10 on a performance report. When they called me in for a meeting I was thinking I was getting a pat on the back. Nope. It was “you could’ve done better”. That was the day I learned to stop trying and just say fuck it at any job since then.
They. Do. Not. Care. So if I’m going to be treated the same regardless if I put in 110% or 50%, then why bother?
Yup, they think they’re motivating us but anyone who has worked food service/retail knows that just demoralizes the fuck out of us. It’s rare enough when a customer actually fills out a slightly positive review, they gotta rip apart even the good ones.
Exactly my thoughts; what was once envisioned as a personal development or quality/service improvement tool instead becomes a stick with which to beat people.
Childbirth. It’s been three times now, and it’s so bad. Worse that Boy Scout summercamp latrines. Worse than when a dog farts after eating people food. Worse than a septic tank. Worse than opening a fridge left unplugged and full of food for a month.
I’ve smelled all these horrible things and more, and childbirth is the worst.
I think in almost all cases it is just used to reward (or more likely) punish employees through pay or continued employment. I don’t think they actually care to improve their products, processes, etc.
TLDR if you don’t give all 10s the employee gets in trouble and eventually fired, even for things not in their control
That since I was pregnant it was time to let my career go.
My career is critical to my family’s ability to live a middle class life (and it’s critical to my sanity and happiness, but the person who gave me this “advice“ wasn’t really one for acknowledging or valuing mental health).
Yes, because Lemmy is still at that early phase of its existence where half of the posts complain about reddit, Threads, Twitter, etc, and that’s just not something I’m interested in. Waiting for it all to die down a little.
definitely watch it with them. just faking it will only get you so far before the act falls apart. it’ll also help you build your relationship with them if you show interest in picking up and learning stuff she likes IMO
Another solution if you don’t want to turn them off completely is either to:
Join an instance that has lemmynsfw and its alternatives blocked.
Or
Block them yourself, I don’t know how to do this on browser but if you use this site on mobile, the app “connect for lemmee” has an option to block all comments and posts from people of any instance you choose, which is a lot more effective than blocking communities separately.
Also forgot to say, READ THE RULES ON THE SIDEBAR, this is not a support community, your post breaks the rules. If you have future questions regarding the site post them in any of the appropriate communities, this one is for open ended questions in a similar way to r/AskReddit
I have no idea why I remember this. Its literally my second memory in life and it happened before I was put in foster home, so I can’t have been older than 5 most likely 4.
I was in my grandmother’s living room. And on a table I see a candle. But instead of a flame on top theres a tiny wax figure of some fruit. Curious I decide to touch it, but when I do it falls over, and the living room starts burning! And theres where I woke up, I think.
I got a feeling this was more than just a dream. Regret I wasn’t able to confirm that before my biological grandmother and mother died. I had time but I never did ask.
I got a few other non-dream memories from back then too. Three of those I’ve confirmed later that was true. So I know its possible to form permanent memories at that age.
Yeah, some of my most vivid and detailed memories are from when I was 4. It’s interesting to see that there’s such variance in when peoples brains seem to start recording memories
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