I see it as a fair deal. They paid my absurdly high phone bill as I fell for dial up scammers in my youth while experimenting with fresh new internet, and so I abandon all hope of lazy free time and help them with their unresponding printer now.
Idk. I’m not in IT, but I’ve always seemed to have a tendency to try to troubleshoot tech problems.
I help out my coworkers, parents, and even my younger sibling on occasion (he’s in his early 20s). If it’s solely an age thing, then you’d think I wouldn’t be doing it with those similar to my own age or younger than me.
At work I even figured out why our headsets (vital to our job) would intermittently fail and stop working, absolutely destroying our workflow. Our IT department couldn’t manage to figure it out. But I eventually found that it intermittently conflicted with a program on the computer (Microsoft Teams).
I’m absolutely no genius and my knowledge is probably rather minimal. But I think it’s a difference in attitude and affinity for the stuff.
Yeah no. Most of em just decided they don’t have to learn anything anymore and have this learned helplessness with technology. I have seen 70 year olds trouble shoot a computer like champions but a dude in his 50’s just “isn’t good with computers” and can’t change the font size in word without his hand held
A person who knew thoroughly how to install software and get computers up and running in the 80’s and 90’s, now had no interest at all in learning how to use a cellphone. Cognitive decline/brain shrink inevitably started happening at age 40 or so and it made it more and more difficult to understand the new tech.
Similar thing happens with music, and keeping up to date with new artists and so forth. As you get older I guess you just start to not give a shit as much at all about the newfangled jibjabs and doohickeys.
It sounds like Sync is either blocking users client-side (which would be confusing, since server-side blocks do exist), or it is trying and failing to add a block server-side but suppressing the server’s error message.
Blocking means you no longer see their posts, and they can’t comment on any of your posts. If they’ve already commented or replied to you, the messages are deleted (hidden?).
I have no idea why things don’t actually work and when presented with a core dump or any previous debugging the user did I panic like a little girl, so I restored to a previous system restore point, because fuck the changes you made since then and the fact that if you do them again the issue will come back, I’m just supposed to close this ticket, not actually fix things.
If it’s ACTUALLY part of your job I’ll care, if it’s some bullshit thing a wannabe IT user did to fuck their shit up that has nothing to do with their job (99% of the time it’s this) then fuck you.
It’s a business machine, not your personal test lab. Goddamn users, man. Every single time.
Your job is to break computers? If not, my guess is that you can do your job in such a way as to not break the computer. If not, the company really needs to reassess how your job is done
The implied problem you aren’t understanding is scope. Restoring your machines functionality and determining that if you do blank the universe breaks IS AN ACTUAL SOLUTION TO YOUR PROBLEM that is in scope and highly efficient. The company probably doesn’t pay you to piddle fuck around nor does it pay the IT guy to make you piddle fucking around work out.
Digging in to the problem and figuring out an exact reproduction of the bug so that a bug can be filed with the appropriate owner of the whatever code and a fix instituted at some point would be far more interesting and fun, even more so if its in code you actually control and you can actually fix it but its likely not actually productive unless you can make a strong case for it.
The cost of fixing your stuff in 15 minutes and having you back in action is about $12.50. The cost of spending 3 days on it is $1200. Surely you understand why it works the way it works.
The implied problem you aren’t understanding is scope. Restoring your machines functionality and determining that if you do blank the universe breaks IS AN ACTUAL SOLUTION TO YOUR PROBLEM that is in scope and highly efficient. The company probably doesn’t pay you to piddle fuck around nor does it pay the IT guy to make your piddle fucking around work out.
Fucking THANK. YOU.
This is exactly what I’m talking about, we don’t get hired so that we can accommodate some bullshit that an individual user just thinks they need. We are hired to keep your machine working in the capacity that your job requires it to work. Nowhere in our job description does it say that we have to be your little errand boy making your fuck-ass decisions function in our environment.
The company paid me to do exactly the actions I did before the system restore, which I had to redo after the system restore, and then I had to continue debugging and fixing the issue myself. Your cost analysis is fair in some cases, but it doesn’t really apply here. It wasn’t a “undo the changes so they can get back to work” situation, it was a “fix the issue so they can continue working” situation.
Also, restoring the machine to a previous state was not a fix for my issue. I wasn’t in a position where I did not have access, nor was I in one where I couldn’t revert the changes myself (even without the system restore). This was a lazy/incompetent tech, who finished their ticket and went home for the day having done nothing but inconvenience me even more, and cause me to spend even more time on the issue.
I only wish this was the only interaction I’ve ever had with IT where they proved to be more trouble than it’s worth, but sadly that’s not the case.
Cruci-fuckin is good, but The Bible 2 was what got the laugh. That it’d really be part 3 (probably actually more like 10, those Sumerian stories seem super familiar…) is just part of the joke!
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